Quote of the day:
"We are a car dealership... We get threats from people to contact the media all the time!" - Joey Tool, GM Acura of Orange Park, Florida when communicating with me regarding the Maintenance Plan I purchased that:
1. Is not the Maintenance Plan that was explained explicitly to me by the sales person at the finance department at the time of purchase, but simply an Extended Warranty
2. I have received zero information regarding what is covered nor about where I can take it for repair in the past 8 months since purchase, nothing
3. The refund of which would be pro-rated from time of purchase so that I will receive less than 60% of what I paid, even though I have been dealing with its fraudulent nature the entire time and I did not receive the warranty that I purchased.
Also, the financier who sold the warranty lied about what was covered and told me that what I was purchasing for $1,000 was the Maintenance Plan when he actually gave me the Extended Warranty, which covers very much less and which I would NOT have purchased. Conveniently, he doesn't work for Acura of Orange Park anymore AND my only proof of purchase to this date was the note on the sales receipt because they were "all out of the forms and would send it to me by mail ASAP".
Not only did they not send me anything, but I have not been able to get anything form them since the first time I found out that something was wrong until yesterday when I received a form to cancel the warranty for the prorated refund (less than 60%). Still no description of what would be covered under the warranty. The first time I knew that the warranty I had was not what I had purchased was when I went to a Toyota dealership for my oil change, as I was advised to by the financier at Acura, and was told they could do nothing for me with what I had.
Acura is not disputing that I purchased a warranty, but that they owe me nothing more than a pro-rated refund. I have not used this warranty and it is not what I purchased. The attitude of the dealer that I have no rights or means to take action against his employees' practices is truly despicable. The culture of that business appears to be to get what you can from the consumer at any cost, with any lies. The GM's aforementioned quote to me this morning underlies the inherent culture of the Acura dealership.
Dixie
jacksonville, Florida
U.S.A.
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