Complaint / review text:
My husband & I are on Social Security and unemployed respectively and decided to go on one more vacation and selected Cancun as we had visited there in the past and had a wonderful time. We gathered all the information we thought we needed for the trip i. E. A driver’s license and a birth certificate but when we were checking in our baggage at Continental Airlines when we were told we couldn’t board the plane without “passports”. We had been to Cancun and Jamaica many times, even in 2006, and we were never required to have passports. We were told due to 911 the rules had changed and a passport was now needed to visit Cancun. This came to a shock to us as we were not aware of this change but even worse we were told that a refund was entirely up to the airline who declined to provide a refund.