Complaint / review text:
I sent my 18 yr old son today 12/04/09 from California to Little Rock to attend a school function is Arkansas. My son was stranded in Houston, Texas "his connecting flight" (Continental hub) "due to weather". My son flight was suppose to arrived in Arkansas 2:55pm it is now 8:30 CST and my son is still at the Airport trying to get on another flight. I have spoke to many Mangers at Continental and I am being told they might have a flight for him tomorrow, however, they will not pay for him to fly with anyone else, they will not pay for a hotel room and they will not give me my money back me if I buy a tickey from another airline. I was also told it was my choice to have my son sleep at the airport because I would not get him a hotel room. The last Mrg I spoke with at Continental was Billy ID # 97 who was rude and could not understand why I was so concerned about my 18 yr old some who has never flown alone. I think this is a scam and continental do this alot. I think continental airlines is a big joke and with all the complaints will be shut down! Continental has thought up a clever way to make more money for themselves and/or other sister companies... I welcome a class action lawsuit against continental and i encourage everyone to file a complaint with the attorney general and bbb... PLEASE TAKE THE TIME OUT TO DO IT AND NEVER FLY CONTINENTAL AGAIN!
Please call and report this scam to faa 817-222-5600