On 5/3 we located an engine at European Only Orem UT. We called 800-443-6886 talked to Russ and purchased an engine for a 2005 Subaru Legacy 2.5L M.T. Turbo. We then faxed our credit card information to 801-224-0400. Our credit
card was charged 5/3 for the amount of $3200.00. On 5/6 we received the engine with no receipt and it was the wrong engine we needed a turbo engine and got a non turbo engine.
On 5/17 we notified Russ at European Only and he said he would call back and never did. On 5/19 we shipped the engine back to European Only in Orem UT with R&L Carriers pro#826688592. On 5/23 European Only received and signed for the engine we returned. On 5/24 we again contacted Russ at European Only this time for credit for the returned engine and he said he would call back when the boss Scott got in, never did we hear from Russ or Scott.
On 5/31 we contacted Russ again at European Only and he stated that they had mailed a check to us for our refund. Never did we receive a check from European Only. On 6/17 called Russ and he told me to call back on Tuesday when Scott would be in to discuss the credit. 6/22 called European Only again Russ said he would call back when he finds out when they will send a check. On 6/28 left a message with Russ for Scott to call to find out when a refund would be issued. Once again we contacted European Only on 9/01 and Russ told us to just dispute our credit card that he doesnt know why we have not received a refund and of course Scott wasnt in to talk to. So we took further action and called our credit card company and disputed the charge.
The credit card company looked into the situation and couldnt help us because it was past the deadline for dispute. So we attempted to contact European Only and talked to Russ once again this time the call was recorded. He stated he knew exactly what we were talking about and that the engine was sitting there in their shop and they didnt plan to refund us but we are entitled our refund and he stated that was correct but that they were not going to refund us. We have all the documentation to back up our statement and also have the recorded conversation that you can listen to in
email.
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