Complaint / Review
Santander Consumer USA
Reversed ACH payment, repeated calls, and extra payment fees

I turned off ACH (automatic payments) in August. My bank took the July payment back from Santander without my permission. I reported it to Santander ASAP. I have received 5 to 6 phone calls per day even though I made arrangements to straighten it out two days after it happened. They are now trying to charge me late fees as well as additional fees to make a payment online or by phone. Now it must be mailed in, and it will be late, so I will have to pay late fees anyway. They suck!!!