Hi, my name is Jesse. My vehicle was recently stolen
from VIP in Londonderry, NH. I dropped my car off over two months ago to have a
pair of fog lights installed and a state inspection done. Anyway, from the time
I dropped my car off over two months ago this has been a complete nightmare.
Not once have I received a call from VIP regarding the status of my vehicle.
Every time I drove past VIP my car was always parked outside (this was at least
a dozen times and after business hours too). What bothers me is that I had
spoken to VIP (managers and employees) and asked that they keep the vehicle
inside at night. VIP informed me that they would do so. Needless to say, I felt
like this was a fair request considering the length of time my car had been
there. Around 8/3, I spoke to Rodger (who I believe is the service
manager) and was informed that my vehicle needed oxygen sensors to pass
inspection. I told Rodger to go ahead and fix it because I was sick of waiting
and I needed my car back right away. About three days later, I called and spoke
to Rodger again and was told that my car was apart and that VIP was just
waiting for the parts to arrive. I then stated (which I had done plenty of
times in the past) that my car had been there way to long and that I needed it
back ASAP! I was reassured that it would be done within the next couple of
days. I was also told that VIP would contact me immediately after the vehicle
was finished. VIP had my cell, my girlfriends cell, and my home number so
there is no reason why they couldnt have called me at any time. However, no
one from VIP has ever called me back. What happened next just adds insult to
injury. On 8/10, I was contacted by the Nashua Police Department and I was
told that my car was missing. Obviously, the next thing I did was contact the
Londonderry Police Department considering my car was stolen out of Londonderry.
After speaking to the Londonderry Police Department I was able to gather some
more information on the situation. Apparently, VIP didnt realize my car was
missing until they were contacted by the Londonderry PD. I just dont
understand how a car thats been there for over two months, supposed to be kept
inside the garage, and still being finished could go missing and unnoticed?
Maybe if someone from VIP realized my car was missing sooner, I could have at
least reported it stolen within a reasonable amount of time. Also, if my car
was parked outside then it must have been finished. Thus, if I had known my car
was finished I would have gone and picked it up immediately. So why wasnt I
contacted and told my car was done? Why have I never been contacted by VIP and
given an update on my vehicle? Why is it that every time I call VIP no one
seems to know whats going on with my car? Why does it take 2 months to install
fog lights and do minor repairs? Why was my vehicle left outside when I was
told it would be parked in the garage at night? Why was my vehicle not given
any kind of priority considering the length of time it had been there and the fact
that I told two different managers that I needed the vehicle back ASAP? How
does a missing vehicle go unnoticed considering its been at one of your
locations for over two months? How does a vehicle go missing and unnoticed when
there is still a balanced owed on it? If my car had been taken care of in a
reasonable amount of time and/or parked inside the garage at night, this would
have never happened. Im trying my best to remain calm, be fair and
understanding, but this is both ridiculous and unacceptable.
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