Iwas lured into scheduling with this company due to their relatively
cheap quote (which they later increased the price of). This is my story:
I scheduled my pickup for 7/28 with the stipulation that my car
would be picked up /- 72 hrs (3 days), David F (from the scheduling
"department") gave me a verbal guarantee that it would be done. I had an
absolute deadline of 7/31 for pickup (my lease on the property was
expiring). I get a call mid-day on 7/28 (warning number 1, they didn't
even find a carrier until the DAY OF pickup) saying they had found a
carrier, but it would cost an additional $50 (original quote was $300,
revised quote was $350, an increase of 17 percent). I said that was
fine, as long as it was picked up by 7/31. They said it would
definitely be picked up by then, and I had nothing to worry about. On
7/29 I received a phone call saying that the carrier had broken down,
but it would still definitely be picked up by 7/31, and most likely it
would be picked up by 7/30. Aimee (from the dispatch "department") said
she would call me back by the day's end to confirm they had a carrier.
About 5:30PM I started to worry because I had not received a call back
(warning number 2), so I tried to call them but they had all left for
the weekend. Mid-day 7/30 I still had not heard anything from the
company, so I tried to call them again. After about 5 hours of trying
every extension the company's phone line offered, I realized that NO ONE
at this company WORKS ON THE WEEKEND (warning number 3). Seeing as I
had 24 hours left to remove my car from the property or else face
penalties for breaching my lease, I had to go with another company (The
Car Transporters, totally worth the extra money). I FINALLY received a
call back about noon on 8/1 (3 days after my last contact) saying that
they had found another carrier that would pick it up by 8/2 (5 days
after the stated pick-up date and 2 days after the deadline date).
I requested a refund, seeing as there were no services exchanged
between myself or the company. David F gave me the line, "You should've
waited until Monday. Since you cancelled within 4 days of the service
date you don't get a refund." They have my money, why should they care?
Right? It's all-to-easy to forget the verbal commitments you make to
your customers when all you see is dollar signs.
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