On Friday July 30, I entered information about my 2002 Chevrolet Cavaliere on webuyanycar.com's website. I intentionally undersold the car conservatively identifying it as in FAIR condition - NOT good or excellent. The car had just passed PA inspections only weeks earlier. I received a quote of $1160. This quote was about half of the Kelly Blue Book value, but I wanted the convenience of selling my car quickly and reluctantly agreed to sell it at this low-ball price.
My wife and I arrived the next day at the Pittsburgh branch in Plum, PA. A representative named Seth politely welcomed us and inspected the car, noting every possible flaw. He acknowledged that all of these were minor (i.E., tiny rust spot on hood, around gas cap cover, etc.). He entered all of this information on the computer and then made me an offer of $845 almost 30% less than what I was quoted! I responded, I did not misrepresent this car. Nothing you found in your inspection is inconsistent with how I represented the car. I listed it as in FAIR condition. He responded, But that doesn't include necessary reconditioning. I said, No thank you, I'll not be dealing here. I felt the entire process was misleading.
The company lures customers in with quotes and then finds reasons to lower the price even more even if customers already accurately listed the condition of the car. If I had listed the car in excellent condition, it would have been reasonable to knock $300 - $400 off the price. However, I purposely listed it in FAIR condition. Of course this company's website includes many glowing testimonials. Not surprising is the fact that they conveniently exclude complaints from unsatisfied customers. I have since discovered others who have had very bad experiences with webuyanycar.com. I would not recommend this company to anyone.
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