Quickflix are one of those unfortunate companies that do not take the "customer is always right" approach at all.
I would never recommend anyone to join them.infact I would fully recommend people to never join them.
They charged me $30 for a DVD that was lost in the mail. Nothing to do with me. And I have to foot the bill. Tried talking to customer service, even the manager. They said terms and conditions state if you dont call us about this, then we charge you. I ticked the box saying the dvd was returned. A week later it was still in my queue so I ticked the box to say that the DVD had a problem because they still had not taken it off my queue. Then i went on holiday for a few weeks, came back and bang $30 charge on my CC. Why? Because i did not call them.
Oh really? So I return the DVD, flag it as being returned. You dont get it, so instead of calling me up, you just charge me $30. Very nice, very nice. Great customer service.
Then i got charged a further $19 because my trial ended and I cancelled it on the day of the trial period ending. They replied "Sorry but you are too late. We have already charged you and this cannot be reversed."
So if you take up a free trial, beware! Because it may not be free. I pad $49 for mine!
They are leeches, stealing peoples money with their unfair terms and conditions.
Be sure to read the T&C's before you sign up. Because you are basically giving them every possible right to charge your CC for extra fees.
Id prefer to go to the video store than deal with this lousy customer service and trickery to charge my CC without me knowing.
They dont even call you to confirm when you are rolling over to a new plan or when they are about to charge you. Why? Because they want your money. They dont care about you.
Anyway thats enough of a rant. Just lesson learnt - be careful some companies really dont care about their customers - QuickFlix is one of them.
I dont like to have to share such negative news, but i think it should be heard - so that others do not fall into the same traps that I did.
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