Complaint / Review
Greyhound Bus Lines
Lost luggage, poor customer service, harassment

I was treated with prejudice and man handled by a security guard, without provocation. Drivers were all rude and condescending, bossy and disrespectful, not at all helpful. Complaints department has not been helpful in resolving my complaints or finding my luggage they lost in Amaillo, TX. Greyhound requires that customers be in charge of their luggage, yet in Amarillo, TX, I was shoved into the station and denied acess to my luggage for transfer. Literally shoved and yelled at. Of course Amarillo was the last place I saw my luggage. This issue has not been resolved after months of my compliance with their requests. I have received nothing but a run-around from them. And a rude one at that! Greyhound is by far the worst travel service in our nation. What they get away with is numerous violations of the law and civil rights as well as the worst possible customer care I have ever experienced.in hindsight, I should have pressed charges against the security guard who shoved my elderly face against the side of the bus, with his arm against my neck and forced me to dump my pockets out on the ground. I have sent 2 letters to greyhound, hand written complaints, one was sent back to me in a greyhound stationary envelope with no explanation or response. Greyhound lost my original baggage claim ticket when I sent in my claim form. To date they are claiming they neither received my claim ticket, my claim form, nor my letters. I will be filing a small claims suit against them, and I will not ever reccommend their service to anyone, nor use their service personally again. Upon finally getting a service representative from their corporate office on the phone, (214-849-8000) I was put off for another 7-14 days for them to resolve my complaint. I will not wait any longer, my suit will be filed in 3 days. I have had a file# from greyhound since April 10th. How does one get a file# from the baggage claim dept. If they never received my paperwok, as they claim? Nothing but an endless run-around! NO Greyhound should be their motto!