Took a car in to investigate Check Engine light. Computerized diagnosis cost $59.99. They say it will take just over an hour. I don't receive a call until AFTER I call numerous times. They finally contact me 3 HOURS LATER. (strike 1)
Lady on phone tells me their computer could not communicate with the car then proceeds to tell me of other problems they could fix (unrelated to the reason I brought the car in) for an estimated $401! She goes on to say if they replace the battery (extra $), the computer MIGHT be able to communicate with the car. What kind of service is that? They expect me to pay for guess work? I don't think so. (strike 2)
The only way for me to get the car back is coughing up the $59.99 for the diagnosis. Even though there really was no diagnosis since the computer and the car couldn't communicate.
I call to complain to a manager the next day and their story changes! Apparently the computer only HALF COMMUNICATED with the car - what?!? If that's the case, why was I told the day before that there was no communication? And why are they quoting me for work I do not want? (strike 3)
I'm not an uptight guy and I firmly believe in paying for services rendered. I just don't see any reason for me to not demand a refund. As far as the car goes, I 'm still back to square 1 with a Check Engine light and Pep Boys is $60 richer for doing NOTHING.
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