May 28
Autozone
Costumer Support Departent
Dear Costumer Service Office:
I'm composing this notice regarding an item I bought from AUTOZONE shop situated at 14103 Ramona Blvd Baldwin Park CA 91706
Poor Customer Support, Terrible reimbursement program with no supervisor help anytime.
I settled around $17.00 to get a vehicle lover. Cost was produced by creditcard. The title of my charge card is Pursuit.
I approached Jose R (? Supervisor) on May 28, and described the item was poor which I needed atleast a credit shop.
Jose R in a arrogant method stated "No" the merchandise needs to maintain resalable condition, after I insisted in obtaining a bit of aid of his encounter along with a device to reasamble the lover. He explained No.
Notice: store-manager was standing next to us without saying something.
I'd to return home 15min from the shop to place the lover back on itis unique bundle, when I did so it, I delivered towards the Autozone shop to determine easily could easily get atleast credit within the shop for this product.
When I came towards the shop I advised Jose R "I do want to keep in touch with the supervisor". He explained " Are Available In one-hour the supervisor isn't below righ now". I proceeded to truly have a discussion with him. After Jose R. Modified the merchandise, He explained "this object does not seem like the main one you introduced earlier" this coment was really ofensive in my experience and created me feel just like easily was a lier. He eventually stated there is nothing to complete since I did not possess a evidence of purchase. I strolled from the shop with my ten years old boy. We thought truly harmful to the type of costumer support and since we feel discriminated since my Language is bad; despite the fact that Jose R talked to us in Spanish at the start of the discussion he chose to talk only English.
Ultimately I simply wish to note this shop does not supply great support, ineffective reimbursement plan, supervisor is not within the costumeris aspect, neither a great protest program. Someday we-don't have time for you to wait 1-hour in an automobile shop to document a protest.
Inability to get a suitable reaction to this issue has motivated me to create straight to you.
To solve the issue, please return the entire price of $16.00.
When The item should be delivered for you, please arrange for the money to cover the costs of the return.
Closed are copies of my documents, including Bank Card Deal.
I anticipate reading from you quickly regarding my issue. I'll delay 5 times before seeking further help.
Please contact me when you have concerns or require extra information. I might be approached by email at [email protected].
Really
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