In the summer of 2009 my wife & I decided to inquire about the benefits of having "US FIDELIS" Extended Service Coverage (Rusty Wallace & son convinced us to take a leap of faith) We entered into a 24 month contract @ $77.21 monthly. About 19 months into our commitment, my wife accidentally came upon a website that made it public knowlege that "US FIDELIS" declared Chapter 13 Bankruptcy & that all business & financial matters were taken over by an outside agency (obvious mismanagement & misappropriation of finances) until such time that court proceedings were final. Now, if there was some hope of revitalization or reunification within the company all would've been well... But; the future for said companies was deemed hopeless & matter-of-fact. After doing research on the pro's & con's of remaining a consumer, we decided to cancel our agreement. I felt that we were lulled into a false sense of comfort & convinced that everything was fine. We were never made aware that the company had already declared bankruptcy @ the moment we entered into a law binding agreement, & they were fully re'cognisant of the fact no future lie ahead. After speaking with a representative on the phone & cancelling our contract, I was sent the necessary paperwork to make the dissolution of our relationship official. I returned these documents in a timely manner and was reassured that a refund would be imminent, but that it would take some time & there was no guarantee on exactly how much I am entitled to. Here we are 6 months after the fact; and have not heard a single peep or received any calls or emails regarding this matter. I truly believe that I am entitled to a considerable refund, after all, 19 months & no less than $1466.99 in payments: and not one single claim or repair in the course of being a consumer. Please tell me that being a responsible & stable customer counts for something in these days and times..
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