The lease on my 2008 Chevrolet Malibu is about to expire in August. Suburban Chevrolet has contacted me concerning this twice. The first time I received a voice mail, which was a recorded message alerting me of this. I can never remember of someone in sales leaving a pre-recorded message on my phone. I was mildly upset and figured if someone really wanted to sell me or lease me a car they would at least do it live and not with some damn recording. The second time, a call was sent to my cell phone, which I answered and it was this same recording by the sales manager, Mike Mausser. I do not appreciate using my cell phone minutes listening to a damn recorded sales pitch. This time I called the dealer and spoke with Mike in person. I told him that I thought this was one of the most unscrupulous and unethical sales practices I have ever experienced. He replied how much success and business it has brought to the dealership. Bull Crap! I have told this story to a half a dozen people and they all agreed that they also would have been angry and upset. My father retired from Oldsmobile as did my brother, Gm put food on our table and money in our pockets for many years. Will potential car buyers, that have no reason of personal loyalty to your brand ever purchase another vehicle from this dealership? This one sure won't. It makes me wonder just who dreamed up this stupid idea in the first place.
The first time I leased a car from this dealer, the sales person actually had the nerve to fill out the owner satisfaction card for me (all marks were the highest) and asked me to sign it. I absolutely swear this is true!
Sincerely,
David G. Barber
[email protected]
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