» Cars & Transport » Complaint / Review: Penske Truck Rental - Stay away from these guys, awful customer service. #663734

Complaint / Review
Penske Truck Rental
Stay away from these guys, awful customer service

Customer support individual examining within the rental truck, went to check out the truck, went back and mentioned angrily the gasoline measure didn't read complete, asked why I didn’t get gasoline I mentioned to obtain it in period for sign in without having to be billed one more evening I couldn’t.

Then he explained that it was A - 25 dollar charge along with 5.00 per-gallon to load it. It doesn’t note the 25 charge within the agreement whatsoever. I then claimed move load it I'll delay below before you do to gauge the costs. Then he mentioned he didn’t have time for you to load it may be 20 minute to 4 hours to complete it (he simply strolled in with junk food). Then he explained to load it since I have didn’t appear active (I had been in the centre of the 50-mile residential transfer) subsequently described my companion sitting out in my own vehicle together with her puppy why doesn’t she get load it.

I mentioned again through holes (lengthy transfer money for secrets restricted time period) to be able to obtain the vehicle there not be billed for a later date I didn’t require it didn’t get stuffed. He rescinded the Next day cost if obviously we stuffed the vehicle 0.25 bucks later plus nearly $80.00 to hire it for just one evening.

We packed 24 hours later actually the rental vehicle since he didn’t have time to. He doesn’t deserve to become working there, he composed the 25 dollar charge that isn’t within the agreement, and evidently it's a to load a container themselves. People that are shifting like me on the restricted time period simply require excellent customer support because we're dealing with a really difficult period currently and within the vacations no less this occurred your day just before christmas.

Offender: Penske Truck Rental

Country: USA

Category: Cars & Transport


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