Usacomplaints.com » Cars & Transport » Complaint / Review: Budget Truck Rental - Scammers and thieves. #308838

Complaint / Review
Budget Truck Rental
Scammers and thieves

I named on 5/29 when it comes to hiring a 24' vehicle. A worker (Pablo) in the 2000 South-Western area in Detroit stated that he'd one and that I might come have it. I had been treated since I'd attempted 3 area before this 1. I turned up with my dad and we strolled in to the workplace and Pablo had me total all of the paperwork in his office truck except the injury assessment report. He advised me that automobiles are on the complete container of gasoline and they should be delivered on the complete container or I'll be billed for completing it-up. After finishing the paperwork, then he got me external towards the lot behind the truck and revealed the entrance where the vehicle was stored. It was the only real vehicle within the lot. We strolled round the automobile and he directed about the dents and notated it about the document. He'd me signal the harm type and passed me the secrets and questioned basically must be led out. I said yes, since this is actually the very first time I Have pushed a vehicle this large. I acquired in and really was anxious but he led me out and after taking off the ton, I observed the gasoline tank was slightly over a 1/4 of the container. I named Pablo from my mobile phone instantly and advised him he had me indication to get a complete container but there was merely a 1/4 container inside. He explained "Really? I am sorry I have no idea how that occurred. Do not be worried about it, simply tell them whenever you change it in." I had been hesitant of the problem and that I requested was he guaranteed. He explained "you will be good... Ask them to contact me when you have any issues, I am always below." I hungup subsequently called again since I appreciated he forgot the hand-truck. He really was apologetic and directed me in the future on back. My dad and that I returned and Pablo achieved us privately using the hand-truck. I inquired if he might provide me-any paperwork to ensure I'd be awesome using the gasoline and he explained, "do not fear, you will be ok. When they provide you with a difficult time, simply contact me." We stuffed the vehicle and struck the street at about 4:30am the following day. The trip was lengthy but we managed to get to Atlanta at about 7:30pm on 5/30/08. We unloaded the vehicle 24 hours later but we did not complete until after close of company in the Location Seller. I needed to simply fall the vehicle down in the area but my instinct built me wish to make certain we'dnot have any difficulties with the gasoline. Consequently, I waited until Friday at 2:45 (Est) to decrease it down. I advised the seller of the gasoline scenario and they shook their mind and stated that they will contact the Sending Seller but once you signal for this you are caught. This I would like to understand this isn't an irregular factor that occurs. He explained he'd call-back to Chicago. While he did, they stated they didnot remember anything-but they'd examine the paperwork. The man about the telephone also stated that perhaps it had been his sibling who hired it out. Nevertheless, it seemed like Pablo since I had been about the point. He returned and stated he recalls the hand-truck but nothing concerning the gasoline. I became mad but still am. I named Customer Support plus they were not very useful. They stated when the Sending Seller declines it, there is nothing they are able to do. (I had been talking to Future). I had been truly annoyed and that I requested to talk to a supervisor. She stated she was moving me, nevertheless, I had been on-hold such a long time that I went out-of moments on my telephone. Also create a lengthy history small, they nevertheless charged me significantly more than $100 in gasoline along with a $25 charge plus they weren't inspired at-all about speaking with their shady worker about this.


Offender: Budget Truck Rental

Country: USA   State: Illinois   City: Chicago Heights
Site:

Category: Cars & Transport

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