On August 26 I purchased a Polaris sportsman 550 quad along with a
Polaris snow plow. On september 4 the quad was delivered to my home
with plow installed. Around the third week of January and after
only several uses of the plow I had noticed a problem with the plow
frame being crooked. After a further inspection of the plow frames
underside I had noticed that the frames metal had been ground down
almost to catastrophic failure. At this point I contacted shark cycles
service department and spoke with the manager Todd. When I first
informed Todd of the problem he stated that I just had to adjust the
springs on the quad, so then I had told him that his company installed
the plow and asked him if they had done that and if the part was under
warranty. Todd immediately stated that the part was not covered under
warranty and that the problem must be due to user error. Realizing I
wasnt going to get help from Todd I decided to try and contact the owner
Bob. I spoke with Catherine who is the president of the company and I
believe bobs wife and explained my situation. Catherine stated that she
would personally give Bob the message and he would return my call that
day. After sending over pictures of the damaged part and four days of
phone calls trying to get in touch with bob he finally accepted my phone
call. During that phone conversation Bob also stated that it was due to
user error and there was nothing they could do unless I brought the
quad to them and paid for the part or sell me the replacement part at a
small discounted rate plus shipping totaling 215.50. Realizing that I
was unable to get the quad to there store which is a hour and a half
drive I decided to purchase the replacement part and install it myself.
After installing the frame the frame was still resting on the ground
just like the original frame and I was still unable to use the machine
or it would do the same damage. At this point I sent over pictures to
bob of the new frame resting on the ground and asking him what can be
done. After no response from shark cycle after three days I decided the
make the adjustment which should of been done originally and by a
professional the plow frame now sat almost two inches off the ground and
could be used without causing damage. At this point I informed bob
threw email of my situation and requested a refund for the part because
during the instillation the proper adjustments were never made. Bobs
response was that he wasnt going to refund my money and to never contact
his company again. Please help I feel very taken advantage of and dont
believe any company should treat customers the way ive been treated. I
have tried to contact bob and settle this matter but bob isnt willing to
help at all. Bob has even gone as far as to hang up on me during phone
conversations
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