I want any who is thinking of doing business with city mitsubishi of orange park to really think twice and really look at your contract before signing. We went in as a final place to look at SUV's we were very impressed with the outlander. They said they could get us financed and they did so we thought. The vechile was a 2003 Outlander 4-door suv xls 2wd the sticker price was 23,170.00. And we told them that was to high but they instisted they where going to make this work.
Okay, we had a trade-in 2000 nissan frontier with a balance of 5432.00. The car had a rebate of 2000.00 dollars which would have made the price of the outlander 21,170.00. Now we have the paper work. They wanted money down which we did not have, okay we signed I promise to buy withe no money down. Which they agreed.
They really did not give a trade-in value which was crazy by the book we should have got at least 4000.00. Okay they were going to pay off 5432 on nissan, but looking on the paper work they attached it to the price of the vechile. Any way we relly did not pay attenetion to the paper work being so excited. We agreed to the terms and payments and signed. 2 weeks went by we called and asked to speak with todd reed to ask who was financing and he told us bank one.
We called back to make sure a week later and he said he was fianlizing the paper work. Another week went buy and we noticed we kept getting denial letters. Now were wondering why we havent gotten our paper work so we can mail our payment so we called to speak to Todd and he is unavaible. Of course... Then I get a phone call at work that Todd needs to see us. I'm pretty upset now. We go to the dealership and MR Todd is no where to be found. And the other finance manager says I'll take care of this.
We go to his office and he demands 3000.00 to make this deal work. I was in shock When we signed the contract on dec. 27th I thought that was it. This guy was rude and said he wanted the suv back if we did not have the down payment. We had the vechile for a month. I could not beleive what was happening they brought our 2000 nissan back and took the plates off of our new vechile and put back on our old truck.
I had put a sun roof shade on the outlander it costs me 135.00 which I did not get back. They also Lost our keys to the Nissan and our matts where gone. This was a nightmare!!! I have never been treated like this ever. And my point of all of this on the day we walked in there why lie and lead people on. We thought they were wonderful people we we first stepped in.
We had the outlander for a month. I never dreamed of any thing like this. SO I will tell all Please stay away from city mitsubishi of orange park what you think may have been a deal you too might end up like us!!!
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