I went to this dealership to inquire about there 0/0/0. I knew there had to be some catch to this. It sounded to good. I test drove there demo mitsubishi montero and the next thing I knew I was walking out the door with this vehicle.
Everything seem to be going along o.K. No real complaints about the sales person, though he didn't seem to really know the montero. I asked if the car had an alarm? The sales person response was no! Though, when I look in the manual it states right there that there is an alarm. Also, when we were negotating price for this vehicle we discussed that I would only have to put down $2000.00-$3000.00 dollars next year to bring my payment down
I get to the finance office and Paul Taveras (sorry for the misspelling) has me signing this paper work. I don't think to much of it. I just figured I was purchasing the vehicle with what I agreeded plus TT&L. The only information that was shown to me or explained to me in great detail was what my monthly payment was going to be.
Note that when I left this delearship I left with not contract or anything. There policy is not to hand over any contract or anything until the plates come in. O.K. Granted I have not bought many vehicles from many dealers but I have never heard of this.
The next day I beg the finance office and the sales person to take this car back. They won't. They tell me that because I have such great credit and everything that all my paperwork has been processed. Well, I call the mitsubishi finance office and according to them no none of my paper work has been processed. Now, i'm in there office and I'm trying like hell to explain to these people that in the worst case scenerio I will never be able to afford this vehicle. All they tell me is to enjoy the vehicle until next year and then next year make sure that I could put $5000.00-$7000.00 down to get to where I can make the payments. When the day before the sales person and I had discussed only $2000.00-$3000.00.
So, I go home all distraught and still I have no idea what I financed this car for. I keep calling and finally talk to the Sales manager and I demand a copy of my contract so that I can look at it and my lawyer could look at it. Well, I get the contract and it says that I financed some $44,000.00. Imagine my suprise. They tacked on the extended warranty, the insurance and all there other crap. I was so mad that I walked back into that Finance office and I told him that he never explained to me these extra charges. That all he did was to have me sign these papers. He said oh no he explained in detail what they were. Of course I had to rebuttal. I said you never explaied the cost of this. These extra charges were close to $4400.00. His response to me was that oh, I can these charges off but I have to wait 30 days. Well, by now I don't believe anything that this guy is telling me. I call again to the mitsubishi finance company and i verify if this is correct and of course it isn't. But in between that time I get all different answers about whether or not I can take these extra charges off my contract.
I go back to the dealership to get my extra keys because they couldn't find them the day that I bought the car. They washed and detailed my car that day and then I signed the paper work to remove the extra charges off my loan. Well, I distrusted my finance officer already so I made a big stink about getting some kind of proof that this was going to be done. They said that it would be done in about 3-4 weeks.
Well, it has only been 2 weeks and I called the mitsubishi finance company the other day to see if maybe by chance my paperwork has gone through. Of course it hasn't. I get a call from my salesperson telling me that the paperwork to cancel the extra charges has gotten lost from Pauls desk to the people in the back. So, I had to go there yesterday and sign the paperwork again. I just called the Sales manager and I asked him to make sure that this paperwork gets sent through. Who know if that will help any!
Part of this is my fault and I will readily accept the blame for this. Though, I will not accept the blame for being deceived on my contract and not being informed about the extra charges.
Needless to say. I will never buy another vehicle from them. I will never recommend my friends to that dealership and I will never bring my car in for repairs to there service department.
Stacy
san antonio, Texas
U.S.A.
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