RE: Poor client & specialized support defective auto-repairs
Dear Walter’s Audi Administration,
I'm composing this notice since I'm acutely upset concerning the shady and deceptive automotive company I've obtained at Walter’s Audi.
For That past 24 months my spouse has had our 2005 Audi A4 towards the Walter’s Audi Support division for support and schedule maintenance. Your automobile has been around your store roughly 10 times which she'd reported about noise-related towards the power steering about five times. Upon declining to obtain the issue solved after 5 appointments, I went together with her about the 6th visit. We decreased the automobile off the night of January 18th such that it might be looked over in the beginning January 19th. Whenever we turned up in early stages the 19th, we were fulfilled with a support consultant (Jesus Moya) who informed us once more that nothing was wrong using the automobile which like a courtesy, they'd topped off the ability steering fluid. While my spouse inquired when they might do another analytical and provide her a loaner vehicle, he responded “no”, she'd need to purchase a rental since he couldn’t warrant a loaner because there is nothing wrong using the vehicle. I interjected and questioned if it had been regular to possess to regularly include power steering fluid. For this he responded “yes”. I subsequently informed him that it appeared to me that regularly needing to include liquid might be a sign of the leak, then questioned him if anybody had troubled to check on to get a leak. He didn’t reply my issue, but rather requested us to put on on while he spoke for the specialist. While Jesus returned, he informed us he could be ready to approve a loaner car for just one evening which he'd possess the specialist examine the ability steering method for leaks. A couple of hours later my spouse approached me and stated that Jesus had named and informed her they will have to substitute the ability steering point in addition to the ability steering pump. She stated he also informed her the cost might usually be over $1200, but he'd just cost her $575 for that push and also the work could be free. I instantly named Jesus for further clarification of the issue. Jesus explained that there is a trickle within the power steering point that they might substitute which he'd suggested alternative of the ability steering pump which my spouse had directed him to alter it since she believed it had been required. I expected him why he'd suggested changing of the ability steering pump and he explained “because of age and usage of the vehicle”. I subsequently inquired when the power steering pump was faulty or if it had been in excellent situation. Their reaction was that “it was presently working completely, but due to the era and usage of the automobile he was suggesting replacement”. I told him that I'd possessed various other automobiles that I'd never needed to substitute an electrical steering pump and that I didn't need them to displace a completely great power steering pump.
I acquired the automobile on Friday, January 24th as well as in the procedure requested Christ why he didn’t increase the support paperwork that “the client had rejected the ability steering pump recommendation”. He explained “it was no large deal”. After operating the automobile for around half an hour, the ability steering went while I had been creating a correct change and that I barely avoided striking another automobile in oncoming traffic. It had been exceptionally problematic for me to show the wheel and handle the automobile. (Had my spouse been operating I've without doubt that she'd have failed and perhaps continual bodily damage). 24 hours later (Sunday), I approached the supervisor of the dealership concerning the problem and he delivered a tow vehicle to choose-up and carry my automobile towards the dealer. On Friday morning I had been informed from the support supervisor (Bob Juliano) the power steering pump was poor plus they could be changing it like a courtesy. I told Frank about my expertise and he managed his income consultant stating that it had been an honest error about the area of the specialist which his consultant was simply moving on data. After I questioned why Jesus instructed my spouse she required an electrical steering pump, but explained it had been only a suggestion, he simply replied he might obtain the automobile looked after.
The support I've experienced within my last 3 appointments to Walter’s Audi have established the tone for me personally to question all of the repairs, providers, tips and info we’ve obtained in the support experts while conducting business there.in talking to my spouse and shortly reviewing our support documents, I likewise unearthed that my spouse got the automobile set for support and requested for that stereo to become examined since the stereo didn’t function. She was informed that there is an issue also it wasn’t included in the guarantee. She rejected the $600 fix and rather went without stereo for 15 weeks till she individually approached the guarantee supplier and confirmed that it really was lined. She subsequently created another visit to the dealer to obtain a fix which should have now been completed 15 weeks preceding.in other situations we discovered that support consultant Stacey (#333) recommended the driver’s chair engine and deteriorating airbag weren't included in our warranty, these things were never fixed and we’ve arrived at today discover they were actually included in the warranty. We also discovered an inconsistency between your costs & needed repairs cited to us vs. Cited towards the guarantee organization. On another journey she was billed over $175 to get a gas filter alternative to be able to repair the singing sound from the power steering pump. This really is still another occasion of defective trouble shooting amounting to scam.
Up to now I've not been pleased with the client or specialized support I've obtained at Walter’s Audi, or have I been approached by anybody on the administration group within an energy to ask when there is something that can be achieved to save my estimation of the team or my general notion of the regular business methods. Walter’s still uses the shady support consultant (s), who towards the greatest of my understanding haven’t obtained any disciplinary activity, which suggests they excuse their techniques. I've frequently heard about technicians benefiting from ladies and routinely us-savvy customers. This is actually the first Audi we’ve possessed and also the very first time we've experienced obvious deceptive & deceptive support. As apparent from the period I’ve taken up to create this notice, I'm certainly shocked! Walter’s has transformed the purchase of our luxury-car right into a definately not magnificent experience. The service we’ve obtained is just a far cry in the Audi Support Guarantee of “A premium-level of support. Your objectives. Your promise”. For that report, I intend to reveal my encounter with as many folks as you can hoping that they can think hard before buying an Audi and being put through the unsavory shenanigans that Walter’s Audi apparently encourages.
Your really unhappy client,
Eric Satterwhite
(909) 8415773
Cc:
Agency of Automotive Repairs (CLUB)
Division of Consumer Affairs
State-Of Florida, Division of Justice - Public Inquiry Device
National Trade Commission
Better Business Office (BBB)
3 Cents.com
Ripoffreports.com
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