MIKE FAGNANI 6670 Meadowvale Town Center Circle Mississauga, Ontario L5N 4B7 Ph: (905) 821-4121 GST #: R862383932 Canadian Tire Re: Mazda3 tire change Customer invoice: 439651 To whom it may concern On December 12 at 1.40 pm my girlfriend and I went into Canadian Tire on 6670 Meadowvale Town Centre Circle, Mississauga, ON to install previously purchased winter tires. I have been quoted $199.99 ($50 per tire) to complete this work to which I objected questioning why it is this expensive. The response I have received was that this price was set for all Canadian Tire stores for low profile tires. My tire size is 2 05/55 and I said that my tires are not low profile. I was told that the Canadian Tire Corporation has recently changed its policy and now considers 55 to be a low profile tire as it is one of the most popular sizes and it allows Canadian Tire to make more money on it. I was a little surprised but the sales representative assured me that the Canadian Tire Corporation matches all the prices in every location and I would not be able to find a cheaper rate. I signed the quote and left my car. My car is a company car, so I called my boss to tell about the charges. The response I got was That is insane! I called several other Canadian Tire stores asking for the quote. The prices were ranging from $16.99 to $24.99 for a tire. I quickly returned to the store and asked to stop, however, the summer tires were already off the wheels. I started arguing about the prices and wanted to get my car back but the shop manager told me he will not let my car out of the shop unless I pay $199 taxes. One of the store representatives made calls to several Canadian Tire Stores in the area but didnt get a quote over $24.99. After that the shop manager told me that every Canadian Tire store sets its own prices. The sales representative refused that he ever said about matching prices for all the stores even though my girlfriend and I both heard it. I had nothing to do but to pay in order to get my car back. I told the shop manager that I am going to call the corporate office and the branch manager but he replied that these calls will be unnecessary. I am seeking reimbursement in the amount of $113.03 in order to regain my trust and ever for me and my family to do business again with any Canadian Tire. I hope that the Canadian Tire Corporation closely review my case and reimburse the above mentioned amount. Sincerely Vlad Sokalsky
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