I got my '05 Sienna to Toyota and talked towards the support advior, Dana London, who I described my issue to. I told him my passenger-side sliding-door wouldn't shut precisely which I understood of the Specialized Support Message that explained the process to repair the problem. I also recommended Mr. London that I'd a long guarantee and supplied the info essential to contact them. Mr. Kent stated he'd contact me. Later that evening he did contact and explained that there is a cable, the engine, along with a joint that required changing to correct the doorway, but the guarantee organization might just purchase the cable. The TSB traces the component number and methods to repair the wire without purchasing the engine. I recognized the joint required alternative, but that appeared to be nearly an afterthought. Following a quantity of calls between me, London, and also the guarantee organization, I recognized the issue. It would appear that London was attempting to sell me the engine that did not require changing at my expenses - nevertheless the joint was an afterthought. The guarantee organization recommended me to consider the automobile to some other seller because they thought London and Milton Ruben Toyota were attempting to persuade me to purchase an unwanted component. The guarantee firm's inspector looked over the truck and decided to purchase the wire, but I had been unsure which was the issue. I got the automobile to Bob Richards Toyota in North Augusta, SC and explained the issue. I also detailed my dialogue with London and Milton Ruben. The support consultant at Bob Richards named me to express the joint was the only real component looking for alternative and asked Kent's reasons. Therefore, a $2400 statement that will have charge me $1900 was fixed by my very own expenses of significantly less than $400. I'm pleased with the end result and happy I came across Milton Rubenis distrustful company procedures and Dana London's rejection to acknowledge when he'd been captured.
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