I purchased a 2005 Ford F350 from Gibson a couple of months ago.in my first 8 days of ownership I broke down in NC on a trip from Florida where I live. I lost oil pressure and had it towed to a dealer where they cleared debris from the HPOP. I rented a car and finished my trip and picked up my truck on the way back home. Gibson paid the bill of about $186.00. At that point I should have returned the truck under their 15 day return policy... But I am sure there is a catch there as well.
On my second trip about 4 weeks later I broke down again. Same problem, this time the dealer did a better job of identifying the problem. The High pressure oil pump was bad, a head gasket was leaking and the FICM was bad.
Now from the day I picked up the truck I smelled anti freeze and saw overflow coming out the dgas bottle, and indication there is a head gasket issue. I was not aware of this since it is my first diesel. Gibson details these truck and saw this and sold it anyway.
Now geting back to the repairs, in addition to the above they also found that when one of the HPOP pipes blew it cracked the rear engine plate, the tranny had to be removed and a new plate installed.
After I contacted Gibson I got the run around from the get go. Now read their warrenty carefully it is worthless. The mechanic at the dealer made two notes that they claimed the reason they Gibson would not pay. First one was the mechanic at the dealer where it was said I had a tuner, I did not and I proved it to Gibson. The second issues was that there was no cat, and this is true. But removing the cat has nothing to do with the issues I had. These issues started prior to me removing the cat.
After 5 trips to Gibson arguing over getting the bill payed I had the displeasure of dealing with Mike G. A truly sleezy man who gives all car salesmen a bad name. After we got thru that Gibson was responsible and the owner told me to my face he would pay 50%, and that was all I was asking I received $2,500.00 on a $7,437.00 bill. Their excuse was that the dealer parts and labor were to high. They looked for every single reason not to live up to their part. There was extra labor in the dealer bill because they said the truck was in an accident and the motor was at an angle and would cause extra labor to get the job done.
Now I should have run a carfax and did not, my bad for sure. When I asked Mike G to run it he said he couldn't pull one up for some reason. When I got home I ran one for $34.00 to find out it was in a major accident. And I also found out it was an auction truck. When I flew back up to the dealer I was able to see first hand the damage on the frame, the radius arms were welded to the frame!!! This is not correct, it is supposed to be bolted. And you can clearly see the shift of the engine to the frame.
I saw their operation, in the back they have a crew of people polishing, painting the bottoms of every truck. Dent guys, touch up guys, detail guys and so on. 2 weeks after I had my truck my entire hood turned cloudy. They cover as much as possible for the sale. Their trucks are all so and no go.
Most of their truck are high milage work trucks bought at auction. Do yourself a favour and dont buy from Gibson Truck World. I have now spoken to many people who had very bad experiences from them. The owner is an arrogant and rude person. He spoke badly about ford dealers and how they rip everyone off... I found that ironic as he was no better than the very people he was bashing.
You can contact me and I wil show you all the history and bills. I keep great notes and have a very detailed recod of all events. I am thinking about filing suit against them for my losses.
The only positive thing I can say about them is the sales guy Johnney Cantrell is a good guy. He was always helpful and hinest with me. For the life of me I don't know why he surrponds himself with such sleezy people. Gibson your horrible and I am filing my BBB report and also contacting the local news for consumer fraud.
Jimmy P
Port Orange Florida 2005 Ford F350 Dually
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