I purchased a 2005 Nissan Maxima last December for my wife vin#1N4BA41E75C818618 with 41,000 miles on it. About two weeks ago we started to have problems with the transmission. I talked to the Dealer who said the warranty was only 5 years or 60,000 miles whichever comes first for the powertrain. I called 1 800 Nissan1 and the person I spoke with told me that someone would call back by the end of business the next day. I advised that I really needed a call back that day because we had already had a rental car that was costing money. The Rep said it had to be the end of the next day which I found unacceptable given the circumstances that I was in. Unfortuntely, that was the case. I got the call back but I was on the phone and it took me 2 messages and 10 more call attempts before I was able to get in touch with my rep-Chris Patterson at the end of Tuesday. Chris called me back on Wednesday to say that I would not be getting any help. Chris
mentioned that the fact that I had not taken it to the dealer (I have only had the car less than a year and taking the car to the dealer is twice as expensive and time consuming) and it also was a factor that I had bought the car used. I asked to speak to a supervisor and yet again was told I would have to get a call back. On Thursday I spoke with Jennifer and I expressed my concerns about the process, she told me that buying the car used and not taking it to the Dealer was not much of a factor. This is not acceptable to me the way she backpeddled on what I had previously been told. She basically said that this was simply too expensive of a repair to cover. This whole process has made me feel as if Nissan does not care about me and they are willing to lose a loyal customer over 1000 miles over the warranty. My wife had a 1997 Maxima that was wonderful. I have have 2001 which is thankfully a manual so I do not have worry about replacing faulty
transmissions. It leaves me speechless that Nissan will not stand behind their product. I was offered no compensation to have this fixed. It was basically a feeling of better luck next time. Because it took me three days to get declined that is another 100 bucks for a rental car and then I had to waste another 117.00 for the diagnostic at the dealership. I work with customer service and this no way to treat a client, from the fact that I had to wait to get a call back from supervisor instead of being able to speak to one at the time. I find that 5 years or 60000 miles is very poor powertrain warranty. For what those systems cost it should be at least 5 years if not more and at least 100,000 miles that some of your competitors offer. I would have honestly been a loyal Nissan customer for life, but after this whole affair, I see no reason to have to spend good money on a car that is going to cost me 4000 dollars after the first year. So far I will
end up spending about 300 for the rental car, 3300 plus another 700 for a lifetime warranty on the transmission, and 117.00 for the diagnostic check. That brings the total to 4117.00 for a poorly manufactured transmission which sadly is still 283.00 cheaper than the quote from the dealer which did not include a warranty or a quote for the torque converter which also was bad which was 600 of the cost. I truly find it disheartening when a car company has no problem letting a good customer go because they do not want to spend a couple thousand dollars to at least meet me halfway on this. My Dad had a chevy Blazer that the engine blew out on three months after the warranty and they replaced it without question or hassle. I had never owned a domestic car before, but I would certainly consider it after this fiasco.
Sincerely,
Neil Davis
cell 847 858 1971
work 630 833 4131
home 630 872 8285
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