I reserved a truck rental for the 09 July. I needed to wait another week to reserve truck to drive from North Carolina to Texas so I changed reservation from that date to the 16 July. The Customer Service rep sounded like I had waken her from a deep sleep and didn't verbally explain to me that changing my reservation would or could change my rate of 499.99. So when I fly to NC Friday morning and go pick up my truck the pickup site had charged my credit card 800.00 I said "wait a minute, I was quoted another price. I called the 1800283482, customer service line and the first representative said "yes, I see where you had that base rate." Then she put another lady on the phone that was rude as anything ever that explained that because I changed my initial reservation my rate was changed. I told her the person that changed my reservation should have told me that. After arguing with her and exchanging words with one another she put a manager on the phone that was even more rude said " its your fault you shouldn't have changed your reservation" By this time I was livid! All she would do is offer 25% off the 800.00 rental. And REFUSED to give me any information for corporate office stating they are not allowed to give that information out. I hung up with her very upset because now I am in NC trying to figure how I am going to get my things back home. The Manager at the pickup site say's they are always rude to him as well. My guy friend called later that evening and was able to get a cheaper rate at 694.86. So I go pick up the truck the next morning, load my things and head to NC at 1230pm, 7 hours after I was suppose to leave since I had planned on loading the truck up the same day I picked it up. Before I made it to South Carolina I tried to plug up my GPS and Cell phone only to discover the lighter plugs in truck does not work. My cell phone was dead. About 35 miles outside of Atlanta it POURS down raining, I turn on wipers and cant see because the wiper blades need to be changed. So now, I have to pull over until the rain stops and charge my phone. After 45 minutes I get back on the road. I reach Alabama at about 930 PM and it starts raining again heavily. Now, I have to pull over and get a room. I tried calling the roadside assistance to see if they could come out and switch blades. I stayed on the phone for 20 minutes, no answer. So even if I did break down, my cell was dead and I couldn't charge it in the truck and there's no telling how long I would've stayed on hold. I get on the road Sunday morning at 630, while backing up, to alert other people, I try blowing the horn, IT DOES NOT WORK! I waited until Customer Service opens and I call them to let them know I have their truck and all of the problems immediately. I spoke with Deven, and he had the nerve to ask me, If I changed the wiper blades. I told him that is NOT my responsibility. He said okay and that he would notate my account. After I turn the truck in on Monday afternoon, I called customer service and told the representative about the problems again, she stated that she could only give me 5% off of the truck rental. And Devon didnt notate my account as he said he was doing. I got upset because those are major issues that deserve more than a 5% discount! And if the horn doesn't work on ANY car in the USA it wouldn't pass inspection so that means I drove 1300 miles with a truck that is unsafe based on vehicle inspection standards. I spoke to Irene, that time. Irene then turned me over to Hubert, and he was THE only person that had ANY kind of customer service for BUDGET. He offered me an additional 10% off my rental because 25% has been notated on my account. He even offered to give me the address to the corporate office which the Manager I spoke to on Friday REFUSED to give me. I check my bank account this morning and I have been charged the full amount of the rental. I called and spoke to Charu and he stated that I had been refunded $220.00 and it would take 5-7 business days to see refund. My issues with Budget Truck rental is 1st their customer service which is horrible. The representatives spoke to me with so much disrespect and unprofessionalism as well as their dealers. 2nd they have misrepresent their prices for reservations and policies. 3rd the conditions of their vehicles are unsafe and they are sending people on the road in hazardous vehicles. I am COMPLETELY UNSATISFIED with the service I have received and expect to be contacted by someone to resolve these issues. I should be granted a FULL refund for this service and the customer service department should be FIRED and proper training should be taught to all new hires, which I would be glad to conduct because I am a retail manager that facilitates CUSTOMER SERVICE training to other Managers.
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