I purchased a 2004 Dodge Stratus from the Rolerena Auto Salesin East Palestine Ohio on 6/12 with a 36 month/40,000mile complete vehicle warranty from the Diamond Warranty Corp. On 5/17 thecar engine failed and the car was towed to an approved auto repair shop (Bender's Auto Service in Beaver Falls, PA). The warranty company hasdenied my claim to have the engine repaired or replaced even though Icompletely fulfilled my contractual obligation to properly maintain/service thevehicle. I have receipts to prove that the oil and filter were changed wellbefore the required mile limits. The Diamond Warranty Corp. Has stated thatthey are denying the claim because the auto repair facility said that there wassludge found in the engine when they inspected it to determine the cause of thefailure. They said because of this, the engine or its parts were no longercovered under the warranty. This reason for denying my claim is not listedanywhere in the contract or its exclusions. Even if there was sludge found inthe engine, it was not because of my neglect. Both the dealership and therepair facility agree with me that this should be a covered claim, but thewarranty company has denied all of our requests to get this claim approved. I have lost the use of this car for more than 3 weeks. Thisvehicle is much needed, so I decided to have the repairs made at my expense. The cost for replacement parts and labor wass more than $1500.00!
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