My husband received a call yesterday morning from a sales rep at Vandergriff (Ken O.) that we had been dealing with. He was upset that I had called the day before and inquired about the lowest price we could get on a car that we wanted, but I had spoken to someone other than him.
He told us on this call yesterday morning, that the pre-owned car we wanted was still there and if we wanted to, we could go get it. We agreed, and said we would sell our 2005 Toyota Camry that morning and go to the dealership immediately. My husband sold our Camry and due to being in a rush to get to the dealership, we accepted a price way below market value ($6200) to go buy the car that we wanted. My husband called Ken O. And talked to him and told him he'd meet him at the dealership in a little bit with the cash. Everything was going well. A few minutes later, my husband called Ken again to try to get the final sales price and Ken told him he'd call him back in 10 minutes to check if the car was still in their inventory! Additionally, he got snappy with my husband and accused me of going to the dealership behind his back (I couldn't even leave work if I had wanted to because I had no car). My husband never received a call back from him. I attempted to call Ken a bunch of times with no success.
Finally, after about an hour, I decided to call the other sales rep we had spoken with. Turns out, the car we had wanted HAD BEEN SOLD THE NIGHT BEFORE even though Ken O. Had called us in the morning to tell us the car was still there.
The only reason we sold my only ride to work for way below market value in a rush was because Ken O. Had called us to tell us the car we wanted was still available, when in fact it had been sold the night before. Now I'm without a car and sitting on less money than we could have gotten for my Camry had we known we had to continue looking for the car we wanted.
Vandergriff had no other cars that we could buy, and as of yet has seemingly made no effort to find the same car that we were going to buy.
I will never do business with a company that employs disrespectful and angry sales reps. I will never, NEVER, attempt to do business with Vandergriff Toyota again. I will be telling as many people as I can about our experience there.
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