Concerns 3/24/10; Verification amount QN11V3 for Leslie Y VanEpps and Timothy V Stewart, roundtrip MYR to MEM for boy/siblingis university college on Sat 5/22/10; unique schedule planned departure trip 1274 from MYR on 5/21 at 11:32 AM. Planned connecting journey from Woodstock at 2:41PM to MEM location was 1281. Online checkin day of 21st; really believe this trip could be ended since there is no online chair choice choice. Not informed until 10 AM of the trip wait to 5:15 PM. This really is when Delta must have instantly created present of compensation, permitting choice to arrange for the money with additional companies, or willfully take the late "protected" journey with Delta (as DL known in processed voicemails to all or any ended, deluded and unsuspecting guests). No explanation provided for wait on vibrant, warm morning. I am sure that Delta ended for financial factors with no thought because of its clients. I've eventually investigated on Flightaware.com, industrial routes that left on same day from MYR meant for Woodstock; many routes by Delta along with other companies left MYR regular and without incident. Lord and climate couldn't be attributed for this type of extended wait despite the fact that it was the impression produced by DL. Because it was, the 5:15PM trip nevertheless didn't abandon until 7:00PM, coming ATL at 8:06PM. We'd established boarding passes for connecting trip 4370 planned for 8:15 starting from ATL to MEM. We reached entrance A1 because they were performing ultimate boarding trip 4370 to MEM; this trip was additionally postponed to 8:55 PM so we thought treated to help make the link. The broker in the table (Melhane) was along the way of calling standby guests to load the rest of the chairs; we were being overlooked by him to simply accept our established boarding passes; we ultimately pushed an answer from him, but at that time he'd distributed all-but one chair to life. He declined to revoke among the standby moves of somebody who was still about the pathway and had nevertheless to panel (I also mentioned many Delta workers who have been likewise provided these ultimate chairs). We currently understand that we ought to have pressed and pushed our method to the leading of the point, yelling and yelling, "We've boarding passes, we've boarding passes!", instead of to get been overlooked, subsequently refused our genuine sitting. What're your goals below? I requested to talk to a boss who established us on the trip which was to abandon in another time. That trip, however, was ended and another with AS, flight didn't abandon till 1 AM EDT. Appearance in Memphis 1:02 CDT. Vehicle rental companies near between 10PM and 12AM, also it was today 1:30AM CDT. I'd named forward from Woodstock to demand company with my car reservation to remain available to wait late trip; they'd not; "you'll need to choose it-up each morning." Could acquire reservation with another company that luckily made a decision to delay that was NOT traditional. I obtained the rental automobile while my boy waited for that luggage at baggage claim. True-to type, our luggage didn't appeared despite a wait more than 5 hours in Woodstock. Your ultimate location was nevertheless a-1 1/2 time drive from Memphis. There have been lots of people to record late luggage along with us, which procedure required more than another time using the Delta luggage brokers; no payment provided by Delta for resort or every other help, though they did provide a carrier having a few toiletries. Reached ultimate location at4:30 AM CDT. Service started at 2 PM; luggage not shipped until later within the evening.
This Is Actually The only e-mail obtained from Delta, simply to my boy and never in my experience, despite two individual late luggage reviews. Is the study arbitrary, of course if therefore, do you consider this really is practical, extensive and sometimes even if it starts to deal with quality-control?
Mail sent from acs. Baggage. [email protected] to my boy and never in my experience re: late luggage study:
Expensive Timothy V,
We're really sorry for that baggage mishandling you documented at Memphis Intl airport on May 22. Should you might supply your feedback concerning your Luggage Support encounter, we'd prefer to reveal that viewpoint with this management group combined with the personal customer support broker who got your state. The below study link is between 8 and 15 concerns based on your particular conditions and really should just have a handful of moments to accomplish. We thanks ahead of time for the feedback and again provide our greatest apologies for this sad affair.
Survey: http://delta-acs.com/bso/bso.php? Id=1829&batch=37&h=n
Truly,
Delta Air Lines Airport Customer Support
Clarification of survey answers to mail from Delta Re: late luggage obtained 05/23:
This isn't Timothy V answering your clearly arbitrary study. This really is Susan VanEpps, main reservation producer, solution customer/holder, and mother-of Timothy V who supported me with this journey. Used to do not individually obtain a contact survey for follow up re: our late luggage, and so I am getting the freedom of answering my boy's request feedback which was sent to OUR email. Clearly, this really is merely one extra issue that I discover with Deltais ongoing and inexcusable deficiencies. Your journey verification was # QN11V3, and also the reservation was created on Mar 24 (8 weeks earlier). The luggage delay was yet another terrible trouble from the toughest traveling experience I've actually suffered in my own existence, but Delta is originally more worried about identifying the caliber of administration of late luggage than it's with surveying the incomprehensible therapy of its clients (preceding clients in this instance) in this terrible experience. I send one to poor people grades provided within the study link above, and that I will explain the reason why for these bad levels.
1. It had been 3 AM 5/22 and also the broker was also exhausted to treatment from the period he got in my experience, the final in-line OF NUMEROUS whose bags were undelivered even though our routes have been postponed long enough for that bags to get been there your day before
2. Not relevant since I'd have now been astonished within the first-place if Delta might have readily provided any kind of compensation not to mention just-out of pocket costs
3. Yes, bags were retrieved; congratulations
4. Delta understood ALL NIGHT of the setbacks; extra team must have been sent to speed the reporting procedure and help with reducing our strenuous trouble
5. No, shipping organization didn't contact just before shipping as was guaranteed
6. Despite getting luggage, how do I be happy with shipping company which was to get hold of just before shipping and didn't; I had been put into a situation to contact to find out shipping position
7. No simple pc entry or period at my location to get hold of Delta.com
8. Broker was exceptional however the call-waiting was also extreme and also the document guide quantity wasn't deemed legitimate within the speech prompt though it WAS PROPER
Extra reaction to Delta:
Expensive Delta,
You'll need ASSIST; plenty of AID and also you have to REBUILD in the place of develop in dimensions. I shiver to consider that you're joining with another flight, simply to become a level larger and much more inexperienced giant. I'll be continuing my study on reporting companies (FAA, DOT and every other company considered suitable) to forward this and extra details about our expertise. I'm completely astonished that I've not obtained a study demand from Delta to inquire about this trip encounter. Where's your management group as well as your customer support, as known within the luggage e-mail communication, when Delta must feel required to deal with the therapy defined above? Your studies shouldn't dismiss an infinitely more severe issue together with your flight and just tackle late luggage! How useful do you consider your greatest apologies required us within this terrible encounter together with your flight? I also THANKS ahead of time FOR THE feedback, and that I PROVIDE YOU WITH a chance to pay for this sad affair.
I'll allow 10 business days for the direct-response and provide of payment before I start challenge with my charge card to change the costs for this trip, as a whole, to incorporate extra luggage costs for my boy and me. Your return trip was thankfully uneventful, but I had been astonished again in the notice of overbooking in the airport self-check-in kiosk in MEM. Delta provided cost to us to have a later trip but has provided NO payment for that completely improper support obtained about the 21st that extended nicely in to the 22nd. I can not actually call it support. And also to remember that I invested only under $900 for this support makes me feel much more ashamed. The next phase is yours.
Susan F. VanEpps MD
8590 San Marcello Push #101
Myrtle Beach, SC 29579
843-602-0231
0 comments