This all started by me getting suckered into buying a coupon book from a door to door advertising company named sky media. They sold me this coupon book for Master Tech Automotive here in kyle for 50 dollars, this coupon listed a lot of services including oil changes for half price. I went in several times for oil changes and right off the bat noticed the counter people were not very friendly but I figured I will get my moneys worth from this booklet and never come back again. So one day I go in for a flat repair witch is one of the free coupons in the booklet and they tell me they don't do flat repairs and that the coupon was a misprint. So I say ok misprints could happen, then I go again for a wheel alignment with of course my free coupon for that service and of course that happens to be another misprint (what a coinsidense right). So I go in yet again with a free check engine light diagnostics coupon and the counter person named Duke tells me that the coupon is for the code read out only and if I want a diagnostics of what is wrong it would be 80 dollars. So I clearly tell him that I want the free code read out and that I would take it some where else to get the the codes interpreted to me. So he grabs my keys and tells me ok we will do that. So after about half an hour he returns and tells me that the problem is my secondary oxygen sensor and it would cost 200 and some what dollars to replace it. So I say ok I will return when I have the money to get it replaced, he then tells me ok it will be 87 dollars for the read out. I then tell him don't you have my coupon for the free (code diagnostics) then he says yes that was just to give you the code but not to give you the diagnostic witch i allready gave you (how convenient right). I then tell him that I never asked for the diagnostic I just wanted my free code read out, he then gets up angry and calls me (the customer) a rip off (wow what customer service). I then angrily reply by saying that I am not a rip off and even though he is wrong i will pay for the service I did not want, he then replies (I don't want your money) so of course I reply ok, (I don't want your service). It then takes them about ten minutes to give me my car keys and to back my car out of the repair bay. On the drive home my car starts sputtering I then check under the hood and my battery terminals are loose, I don't know if they accidently left them loose or that was just another form of their great customer service. I intent on reporting this shop to what ever agency i can because I do not think it is right for any paying customer to be treated this way, and of course I will never return to this place again and i am telling every one I know this story so they won't have to go trough it themselves.
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