Yesterday on October 10. I took my car to store #604 in Brandon Florida. Nate (my not so friendly brake rep) had advised my husband that the special included all those things you mentioned.
My "good deal" quickly turned into $586.73. It was found by the brake guy (who made us wait to "see it ourselves") that I needed new rotors at $69 a pop and let's not forget that new front hardware I will need (another $30-40 I believe).
I also need those calipers reconditioned but "not to worry" my brake inspector told me "at least they don't need to be replaced!" Working our way to the back, I also need new wheel cylinders. They were going to throw in that "disc hardware", shim kit, and return spring NOT for free. All of this on a 2000 Honda Accord.
With my car still in the air, my husband told him to put the car back together and we were going to get a second opinion. They guy all but yelled "WHY ARE YOU HERE WASTING MY TIME?
Long story short, we were then advised we must pay $110.09 for nothing or they can go ahead and "FINISH" what we had already agreed to. I guess I should have read that "inspection authorization" a little closer.
We picked up the rotors at NAPA for $42 bucks and replaced them in less than 30 minutes in our garage of course now my "unauthorized repair" cost me my warranty. (woo hoo). My neighborhood mechanic said nothing is wrong with the back brakes. Some where along the way it became an issue if my husband was my husband or my "boyfriend" (dirty word - living in sin with our 2 children). I guess I should have brought my Marriage certificate along with my VISA. Oh and by the way WE HAVE THE SAME LAST NAME.
I put a call into your friendly corporate office. Ivy is the receptionist. I was then transferred to Israel. Who listened to my side (although he did seem a bit inconvenienced by my call). The following morning I was informed by Israel that he would refund my Money, but it takes 6 -8 weeks and I had to go in person to pick it up from my buddy Nate at Store #604, so that I could sign a liablility release. They don't have faxes I guess.
To make an even longer story short many attempts were made to go above Israel to expedite our refund back to the credit card and not by check, but he did not have a superior until after the 10 the call and we spoke with good old Chris, who I'm sure that Israel just gave him a promotion on the spot. He claims he speaks with the board of directors but I hope that Just Brakes would have more sense than to hire him as the Customer Service Department Manager. Oh and for the record, I was on Speaker. I'm sure that they got a good laugh at what asses we are.
The VP I believe is Stuart Manning, we requested his Voicemail, but was advised that since they have "CALLER ID" and knew who we were, they would be unable to transfer us, although sweet Ivy did offer to pass a message along (right to the trash I'm sure). We made several attempts to gain access to Mr. Manning's VM, but they have it well guarded. I hope he reads this, since he is unable to rely on his own organization for honest information. He probably thinks that his company is looked at favorably to the public.
I am finding out that experiences like mine are a dime a dozen, at least I am getting my money back. Although the 100 bucks will not change my life, the service is the worst we have EVER received from any company. And that I will remember, and so will all of my friends and their friends and their friends. And maybe it won't make a difference to your bottom line, but they can't go on forever this way.
"you can shear a sheep a hundread times, but you can only skin it once".
Consumers are not stupid. It is impossible for every client that comes through JB's doors to have some other problem with their brakes. What's the ratio?
Thanks to an honest ex-employee (thanks Bucky C.); we now have the corporate office address. I am happy to share. 3810 West Northwest Hwy Suite 240 Dallas, TX 75220 and the phone number is 1-800-445-7105. Be sure to right it down, because these people (NATE) do not even know their manager's last names and I am sure do not have this phone number or address. Even if they did, it is pure HELL getting it from them. We had to pretend like we wanted to give a compliment to even get close.
Here's hoping you guys don't go to Just Brakes.
One last thing - to work there is it a requirement that you be patronizing and rude? It must be.
Amanda
Valrico, Florida
U.S.A.
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