March 31
I am the concerned owner of a 2007 PT Cruiser purchased from Jake Sweeney Smart Mart of Cincinnati, Ohio. Tomorrow, April 1 will be the 1 year anniversary of my ownership of this vehicle that when I originally purchased it, was elated to own another Chrysler family vehicle.
I have been a customer of Jake Sweeney of Cincinnati, Ohio since 2003 to include vehicle purchases and maintenance at the dealership locations. My first vehicle purchased through them was a 2001 Dodge Caravan of which until December I owned until I was involved in an accident. My household has also purchased a 2003 Jeep Liberty through this dealer. Needless to say, I love my Dodge and Chrysler vehicles. I fell into some unforeseen circumstances of which jeopardized my credit standing a couple of years ago, so I went through 722 Redemption of Cincinnati, Ohio for financing.
I was referred to Jake Sweeney Smart Mart to purchase my vehicle, my salesperson was named William Lackey. Because of my circumstances, my options were limited. I expressed interest in owning a Dodge or Chrysler vehicle and if at all possible a PT Cruiser as I was aware it was a vehicle that had decent gas mileage and of course a perfect fit for my children and I. William called to let me know he located a PT Cruiser and on April 1, it was delivered to me at my temporary familial residence in Chicago, Illinois. Within the first couple of months I experienced tire, wheel and electrical problems. I called William to express my concerns and he replaced the two rear tires after the first couple of weeks of ownership. When I contacted him about the electrical problems (car would sit for a couple of days and the battery would completely drain out), William suggested that I take the car to another a dealer and trade it in. Thats kind of difficult in my financial situation and he never advised me to bring it back to them to trade it in. I continued the remainder of the year with 3 replacement batteries and to date I have a cracked head gasket in my engine.
I have had the vehicle for exactly a year tomorrow and the repairs of this vehicle are costing me more than the value of the car. I am still paying on this car. I have been a valued customer of Jake Sweeney and I am being tossed aside like my service does not matter. I have referred my family and friends to that dealer over the years and they have put a bad taste in my mouth. The sales people are misrepresenting the tradition of Chrysler and I am very disappointed. I called today and was referred to leave a message on a voicemail by the name of Scotty at the Smart Mart location. He never called me back.
I am encouraging the reader to please respond to my letter. I as a Chrysler family car owner, for years, deserve better treatment than I have received with this one dealership. No one cares about the tradition of this company, only about sales. If this is the way I will be treated, I will conclude my business with Jake Sweeney and dissolve my future ownership of ANY Chrysler/Dodge family cars. My four children and I should not have to suffer at the hand of selfish sales persons that are only out to make money. I will continue to pursue further action from my end. Over the last year, I have contact Chrysler corp. About the issues with my car and they are documented.
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