I purchased an extended warranty for my, at the time, brand new 99 Pontiac Bonneville to protect myself till the car was paid off. The car is just about to be paid off (April) and it started to make a little whinning noise.
I brought it in to the dealers only to find out they are not honoring the extended warranty because they don't want to wait for their payment. NOrw they are telling me I need to pay $800.00 dollars up front before they will even look at my car.
They informed me it was the transmission and I had to pay first. I did have other work done to the car, oil change, filters changed, belts checked and so forth to a tune of $375.00. I have no problem with that, but to tell me I had to pay an additional $800.00 before they would even look at my tansmission sickens me.
The owner Stan Ferraez tried to explain why they were not honoring the warranty. None of them were acceptable. I can not believe a company as large as General Motors would allow a company to sell something they would not stand behind. I was not informed at the time of my purchase that something like this could happen. I purchased 2 Pontiacs because I liked them so much both with an extended warranty and NEVER ran into a sitaition like this.
My first car was a used FORD, I purchased the extended warranty and never did FORD recind on the warranty. I am very upset by this. The car is not even 5 years old with only 39,000 miles and is in excellent condition and the transmission goes. What kind of product does GENERAL MOTORS manufacturer? My quest is not ending here I am going to go further and report this incident to the attorneys generals office as well as "Help Me Hank" Thank You
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