Complaint / review text:
BMW issued an update for PCV valves in cold weather BMW's as the valve was malfunctioning in cold temps. BMW's under warranty being routinely serviced at BMW dealerships/repair centers were supposed to have this part replaced per a technical service bulletin (TSB) sent to said centers from BMW. Nobody did this while our car was under warranty - which is a quick and inexpensive fix - and just out of our warranty date the part malfunctioned causing sever engine damage to our vehicle. Our BMW mechanic diagnosed the faulty part & agreed it should have been repaired when brought in for oil changes, etc. Since our BMW was always seviced by a certified center and wehave the records to prove so. When contacting BMW Ashley, the service rep. Said she had 'no technical knowledge' but couldn't pass us on to anyone who did. We were told we would be contacted in 3-5 business days & when noone contacted us & we called back we were basically told to stop calling customer service! There was nothing they could do to help us... Isn't that the sole definition of 'customer service'? We have incurred $400 in towing charges to a BMW center, rental fees, & now a large repair bill which was completely avoidable had BMW acted upon the original TSB... Have seen many others online w/the same problem & our BMW mechanic has seen many other cases in his venue. Am filing a class action lawsuit if others are interested in joining—now finding out this part is bordering on a recall!!