My family has been flying Emirates for the last 10 years. The experiences on our flights in the last year have been very dissapointing.
An example is my most recent flight on 01/01 to India... Flight#202 from JFK to Dubai. My wife was in excruciating tooth pain and needed to take some pain medication immediatly. We requested the flight attended for water and was told that drinks will be served shortly. I expalined that we need the water for medication and cannot wait... The attendant left to bring water and never returned. After waiting almost 15 minutes i got up and got water for my wife.
On our return flight from Dubai to NY... Flight # 201 on 01/16. WE encountered another bad service incident. My son fell asleep when the flight took after and missed his meal when the food was served. When my son woke up and i requested to be served a sandwich or some meal substitute the attendant insisted that their was no foodthat could be served. The as you like it sandwiches are only served at a specific time and the only food item that she could provide was a muffin/cup cake that my son woudn't eat. The worst part of this situation was that the flight attendant was extremely rude and displayed no empathy. The supervisor who got involved over my getting upset was very cordial and had great customer service skills.
Now apart from being cranky because he could not get anything to eat. My son also could not play any video games on his monitor since the remote was stuck and would not come off.
It may sound like avery trivial thing to complain about but when you are on a 14 hour flight the little courtesies from the flight crew make a huge difference.
The best Emirates service that we have recieved has been on the Dubai / Hyderabad circuit. What a breath of fresh air in comparison to the NY / Dubai circuit. The staff onboard the Ny/Dubai circuit is never accessible and you could go blue pressing the call button but they seem to be involved in something extremely important and it is defibitely not attending to customer needs. Definitely not my families.
I have 5 members in my family who have flyed on Emirates on multiple occasions in the last few years... On my most recent trip the passengers onboard were... Ek211760231, ek211756941, ek139468442. If i do not hear from a reprsentative of Emirates i most certainly will not be using Emirates in the future for my trips.
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