I took my car in for a 'surging' problem, no power and acting like it's not getting any fuel when trying to pass. I was told by Tracy Brody that I would need a diagnostic check @ $44.90 to determine the problem... After 4 hours they finally said I needed a tune up, new wires, new ignition coil set and a fuel filter. I asked if that would fix the problem and was assured that it would (the cost was $623).
Didn't get the car back until 6pm that day, and had to walk the 21/2 miles in 100 degree weather (since they couldn't pick me up). When I got there, I was exhausted and wanted to get my car and get out. I got the paperwork and keys, nothing was said about my car, and I left. Two days later it started to do the same thing again, I called, was told to bring it in (I will now lose $125 in pay because I had to take the day off). This time they found a bushing wasn't installed and "that should fix the problem". This time they mentioned that the fuel pump pressure was low, and I may need to change that later... I asked how much that will be and was told "let's not worry about that now"
After 8 hours of waiting they finally installed the bushing and I was on my way... This still didn't fix the problem. Took it in for a 3rd time and this time they finally decided that it was the fuel pump.By this time, I was about ready to explode. They wanted $450 to install a pump. I asked them why they just didn't say it was the pump the first time... They said that it was still withing specs but on the low end. My thought is if the car is acting like it's not getting fuel and the fuel pump is on the low end of the specs, why not just change the pump. They seem to worry too much about the diagnostic computer readings even though it didn't show the fuel pump as any problem.
I've had 3 mechanics since then tell me, they have had bad reports about all tune and lube not doing a good repair and that the fuel pump would have been the first thing they would have changed.
While I was there waiting the 8 hours, I saw customers coming in asking for a tune up, they had a coupon which showed 6cyl tune up at $39, I never saw anyone quoted that price, the price they quoted was always $89 to $119, the cars all seemed to need platinum plugs, and was never just a regular tune up... Everyone seemed upset at the ripoff and left.
A $9 oil change cost one customer $29 because the "fiter wasn't included and the 10w40 oil was extra"
This place is a total ripoff, they never honor their coupons without adding something to it.
When a customer complains, they get attitude like they are children.
Don't go there and matter of fact don't go to any All Tune & Lube locations.
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