This mail issues two (2) current cases of mishandled luggage occurring on: 1) Air India Trip from New York JFK to New Delhi in late Dec; and 2) Air India Flight Quantity from Calcutta to New Delhi to New York JFK in early January.
Within The first occasion, one-piece of checked luggage was dropped for almost 10 times on the primary trip from JFK to New Delhi. The luggage included sneakers, toileteries, and eye-wear (contacts). The caliber of Oxygen Indiais customer support was inconsiderate and inexperienced. For all times I telephoned nearby New Delhi Air Asia telephone numbers I had been provided. The figures were usually hectic or had no solution. If by-chance I acquired to an individual, I had been immediately used in several without any solution. On December 27, I employed a cab to return to New Delhi Airport Terminal to try and discover any fresh data concerning my case. After 3 hours of waiting, I had been informed there is no report of my case.
Just using the aid of American Showis worldwide aid plan was this luggage ultimately found. It had been situated in Calcutta and re routed to New Delhi towards the Hyatt Regency. Why the Delhi-destined carrier was re routed to Calcutta is beyond me. American Express supplied me with daily changes in regards to the standing of my case. I obtained the carrier in New Delhi in the Hyatt Regency resort on January 4th. Consequently, I used 10 times in Asia without contacts.
As though the above mentioned encounter wasn't bad enough, on my return trip property to New York JFK another bit of my luggage was dropped. This bit of missing luggage was sent to my house address in Ny 2 days later. Nevertheless, after I popped the luggage, I came across four products lacking and also the leftover products inside in dissarray.
The lost items involved a customized top I used at my wedding. It seems that someone rummaged through the luggage and eliminated many products.
The lost things are:
1). Customized white tuxedo shirt (bergdorff goodman) with initials JJR on left cuff. Price = $650 USD.
2). Ermenegildo Zegna menis white dress clothing. Price = $250 USD
3). Crimson striped men's dress shirt. Price = $100 USD.
4). Unique "China" version swiss army knife. Price = $100 USD.
Our sister-in-law, who had been on a single trip together with her household, had 3 dropped bags which were ultimately shipped all with absent/stolen things.
I'm desperately attempting to decide the easiest way to deal with this issue. Air Asia corporate doesn't supply any aid apart from an area airport quantity at JFK luggage providers, which no body answers and with a complete voice mail. I've sent emails and faxes and am wishing I acquire some reaction. There's no corporate division that addresses such statements.
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