Sam Swope Auto Center is set up on a very impressive campus, better and bigger than any car dealer that I have ever witnessed before. The sales people were very friendly, but it all goes downhill from there. First off, between the two new GMC Terrains I was looking at, one had 300miles and another had 1000 miles. They must let the sales people take the cars home overnight, when I asked about this, the sales lady started acting funny and rude. Then we decided to purchase the car, and the price suddenly goes up over $1k. When we wanted to know why, the dealer says that there is like a $600 dollar dock fee - a fee which I understand and am willing to pay. The glitch comes when they demanded $700 for a "Touch of Class paint protectant" or something called "ResistAll". I thought this was strange to demand that much money for a product which I never asked for, but in an effort of being fair I started to investigate the product since I was told it was already applied to the car. I called the service and body shops in the dealer, and noone could tell me anything about it, or even seemed to know anything about the product. That is proof of something strange because the saleswoman said that every vehicle gets that product. I have continued to call the 800 number the dealer gave to me about the product, but it is a busy signal. After continuing to ask why I have to pay 700 bucks for something I did not ask for or want, the sales woman refused talk to us and had the manager call back. The manager said that we could refuse the product, which he claims has not been applied yet, but we still have to pay them $700. Basically, it is a rip-off, otherwise I would have the option to refuse the product. Do not buy from Sam Swope, they will bleed you at the end of the sale with bogus fees and a nice $700 wax job.
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