Warning to all who are reading this report. Do not do business with Matt Bair or Jennifer Atwood. They ask for cash upfront to "buy" parts to repair your vehicle and then they don't repair your vehicle as promised. They make up stories or tell you anything to get more money out of you. They will lie to your face and just take your money. I swear they do not have a conscience at all. All they want is your money. They are not a legitimate business and have no intention of repairing your vehicle so please, do not do business with either of these two individuals. THEY ARE CROOKS!
I will make a long story short. We paid them $480.00 up front in cash to repair front and rear brakes. After several days of delays and stories of parts not in stock at Napa (even though we have a very common SUV), we received a phone call from Jennifer saying that the truck was finished. As soon as my husband drove away, he had the sinking feeling he had been had. Because of the Christmas holiday, we were heading out of town and did not have time beforehand to have a legitimate and honest mechanic look at the car. On Monday, December 28th, after we returned from our travels, my husband paid another $50.00 to have two different legitimate auto repair businesses look at the brakes. Both businesses told him that there was no way either the front or rear brakes had been repaired.
Jennifer is the mouth behind the operation. She lies to your face, over the phone or in text messages. She tells you anything to either have you go away, to convince you that they wouldn't do this to you or some other crazy story as to why they don't return your calls or text messages. My husband and I do not plan on going away and we are going to do anything within our legal limit to hopefully get our money back and to make sure this never happens to any one again.
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