I purchased an extended warranty from smartautowarranty.com sometime in September. This was suppose to give me 90,000 additional miles of coverage on my 2003 Honda Accord Coupe. As stated in the contract my transmission is covered. My transmission just went out and I had my vehicle towed to a Honda dealership to get it repaired. When the dealership called the claims department they were given reasons why the repair may not be covered and the determination needs to be made by tearing down the transmission to see exactly what caused it to fail.
They (Smartautowarranty) gave us a bunch of things that cause the repair to "not" be covered. Here are the problems:
Problem 1 - None of this is in the contract nor was it explained at time of purchase. NO ONE would buy this if they explained it or had it in their contract.
Problem 2 - If they tear down my transmission and find that it's not a covered repair, I'm still left with the bill for the tear down. ONCE AGAIN, NO ONE would buy this if it was in the contract.
Problem 3 - It's a dice roll not a warranty because they require too much work to be done on the car (which is your call) before they authorize the repair. So after you (the consumer) have a part torn down to see what bolt is out of place, you are left with the labor for that if the repair is not covered.
As of right now December 28 6:54 pm I'm still waiting on a phone call from or to be able to speak to the manager since Thursday December 24. I'm so lucky that I keep getting the same two people from the claims department and the customer service department, yea right. My next course of action is to hire an attorney and sew. This is a ripoff and no one should have to go through this again. Please do yourself a favor request the contract in advance and tape record conversations about your contract if you have to for any of these companies. Based on my experience with smartautowarranty/Carchex I WOULD NOT RECOMMEND DOING BUSINESS WITH THEM.
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