Usacomplaints.com » Cars & Transport » Complaint / Review: Gotham Dream Cars - Misleading, deceptive, lack of customer service, damaged cars. #533854

Complaint / Review
Gotham Dream Cars
Misleading, deceptive, lack of customer service, damaged cars

If you are a car enthusiast, prepare to be disappointed. While the marketing campaigns would make you think otherwise, Gotham needs a lot of work and TLC (just like their cars do). Its run by twentysomethings and it shows. Customer service is sorely lacking. Cars have high mileage (over 50000 miles) and are dirty. Navigation screen is broken in the Aston Martin. So is the seat, which doesn't adjust, and the sensor for the top, which beeps very loudly while you are driving. No reverse in the 60k mile Orange Lambo Murcielago. Ferrari F430 has a Service light on. Brakes in the Bentley Coupe are completely shot (and make a loud griding noise). The Maserati has a nasty wheel shimmy. I laughed when they said things like "this is a $175000 Lamborghini". Actually, its an 6 year old $85000 Lamborghini with 40k miles on it.in there shop its no better. Their LP640 was smashed. Two F430 Spyders are both crashed. A Yellow Murcielago had an Airbag deployed. Some old Ferraris had engines and transmissions just laying around in the shop. Certainly not a place Enzo Ferrari ever imagined his masterpieces would end up. I understand it is a rental company but its a high-end rental company. Better care should be taken of the cars, period. The staff needs much better training. The location is terrible (behind wholesale car dealers in Teterboro). Its just some garage in the middle of guys buying/selling cars. There is NO parking when you get there.in the right hands, the business could be stellar - but the way I felt about it was "thanks for your cash" and "sorry, but service light means its a Ferrari" (yes, one of the guys actually said that)


Offender: Gotham Dream Cars

Country: USA   State: New Jersey   City: Englewood
Address: 241 William Street
Phone: 2129574400
Site:

Category: Cars & Transport

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