Nov 30 I went to Pep Boys to have my Prius headlite changed as they dangerously turn off when driving at night.in 5 mins they were done. And charged me for the service. I tried several times to change it my self and I know I had a hardtime. But the mechanic John told me that there were 2 of them and they changed 2 headlites. I requested for the old bulbs and they cannot give them back as I was told they threw them away. That night my wife and I went out to test them and there was no change. WE went back the next day and demanded to change the headlites and this time I want to witness them doing them and I am sure it will be faster than yesterday if they did I talked to Joanna the service manager about it and also that they could not produce the old bulbs, she defended the mechanic by saying that there are 3 dumpsters and they would not know where they threw them. We requested for the same mechanic and I was witnessing the job he could not even open anything for a long time until he gaveup and said they will refund my money. I told the manager it is not the money that was important here but the integrity and trust of the public, how many costumers did they fraudulently did these things? I hope you can submit this to whom it may concern to investigate them.
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