I purchased a Fold-A-Cover from TruckAddOns.com and found after I opened it found parts missing, the foam tape had already been adhered to parts and when I contacted the manufacturer found it was suppose to have been shipped bound together. The manufacturer told me it sounded like we had received a previously returned item. I filled out their return report and contacted Stephanie in their return department. I was suppose to have inspected the package within 24 hours or they would not help. Well, I don't know about you but a truck cover project is something that I can't get to right away and the last thing I want is parts scattered everywhere. Ironically I did not want to open the box because I did not want to lose parts. I contacted Stephanie again and she sent me an email saying her supervisor would agree to send me new rails but nothing else - I never even said I had problems with the rails! I called Stephanie again and left a message... Two days ago. I don't expect that TruckAddOns.com will do anything for me, especially after reading all the other usacomplaints. Coms. I did file a report with the Better Business Bureau (BBB) - maybe that will help other in the future. Do not do business with these guys - they may have good prices but they are not worth it.
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