I wrote a complaint to Delta about their flight 72 from New York JFK to Istanbul on September 11, stating that the couch cabin was about 100 degrees for about an hour before letting us get off the plane. Then they put us in a bus that turned the air conditioner off for about 30 minutes until we complained about the rising temperature and very unsanitary environment. They finally turned the air conditioning on. We were boarded on another plane, took off with a crowd of passengers that had been overheated and the cabin smelled bad. Basically 11 hours of gross discomfort.
The reply to my complaint was they do everything for the safety of passengers. It seemed they just ignored the gist of my complaint and just responded with a standard answer. I wonder if anyone pursued my complaint in any way?
Unfortunately I have to fly for my profession and Delta is pretty much the only game in town where I live.
I wonder if consumers can do anything to try to improve the quality of air transportation? Arriving there is obviously important, but the process should not be bad experience that lingers forever in one's mind.
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