Usacomplaints.com » Cars & Transport » Complaint / Review: Liberty Mutual Insurance - No customer service. #519591

Complaint / Review
Liberty Mutual Insurance
No customer service

Lately I had been searching for car insurance using the aid of my Broker. He mentioned they might preserve me from my 250.00 a month cost to 162.74 per month. I had been happy to save lots of nearly one hundred per month (Occasions are tuff). I told him lets get it done. I created a of 237.00 on July 3rd 2009 and began my new plan.in September I created a cost, in July when my second payment was due I had been outoftown assisting my dying sibling. After I got home I named to create a cost however they stated I'd need to contact my broker and perform a re instate since I have was oneday overdue. I named my broker and did the re instate and created my cost. I needed to setup on car pay nevertheless when I named they stated you'll need to proceed thru your broker to get this done. I named my broker plus they were from the workplace and so I quit a note to create on car pay. When September folded around I realized that my cost hadn't been obtained from my bill. I named 3 days following the deadline again and questioned why the cost hadn't been obtained. They stated that it was never put up which I'd need to contact my broker. I named plus they stated that today I really could not re instate the plan simply because they just permit one late pay-per plan created. Broker named plus they stated there is nothing they might do. I had been mad. I still required auto insurance and so I needed to create another deposit and opt for another provider. Therefore overall used to do not save anything. I'd settled 562.48 for 107 times worth of protection and created a brand new deposit of 215.00. Therefore complete I settled 777.48 in under 107 times. Then I recvd a brand new stmt stating that I still owe them a stability of 91.22 along with what I settled. I named and created a cost of 20.00 thru the automatic program subsequently talked to cust support to tell them that I'd be spending this out thus my consideration wouldn't to visit selections. They mentioned today that it'll visit selections anyhow or even compensated by 11/01/09. I again attempted to tell them that my spouse and that I are on the fixed-income (I unemployed, spouse retired) and spending all of this additional because of them-not re instating my plan and due to mess which was out-of my handle. They've no customer support, they consider you cash and look at the following fool. Because my beautiful customer support encounter that I obtained today, I'll currently spend 5.00 per month about the stability of 71.22. Ought to be reduced in December by my measurements and also to genuinely believe that I really could have compensated this down in November.


Offender: Liberty Mutual Insurance

Country: USA

Category: Cars & Transport

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