I needed my new stud tires mounted to my bare rims. I called and ask for appointment? This is not allowed. (they loose money, if they do, that)
I am told " First come, first served".
Ok, a go there and wait. I wait for 1 hour, I ask where am I in line?
I'm in 4th slot on work order queue. (I'm looking at it) I then see them grab my tires, and work for 5 mins. They then drop them and start serving customers 1 through 4 behind me. This delays me over 2 hours.
You see its not first come first serve, it is really (will fit you in, maybe after we are done doing all new tires on every HUGE SUV, in town.)
It's "deep pockets served first". YOu are not a customer but a cash cow.!!!
And they pay the workers commissions, so they work real hard serving the high dollar work orders first. "see employment poster in store"
The over charge too, $7.50 per tire for a mount. 10 seconds labor for $7.50.
I just bought my own tire mounter. (i have every other tool for cars but this)
They charged me $49 for spin balance, this is 2 times the going rate.
So LES, this will be my last trip to your store, forever.
Bad service AND high prices.$104 for mount and spin.
When I need $500 worth of tires, it will be mounted by me next time and i will find a cheaper spin shop. TireRack will get my money or Walmart.
IMHO. Mr. Mudd
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