Usacomplaints.com » Cars & Transport » Complaint / Review: Enterprise rent a car - Misleading, Smoking Policy, Pick Up, & Drop Off time. #517100

Complaint / Review
Enterprise rent a car
Misleading, Smoking Policy, Pick Up, & Drop Off time

Hi,

First I love to express I've not observed a business that simply doesn't provide a treatment on the planet concerning the customer than Business rental-car Our first criticism is, I set this reservation on the web. The full time of get could be at 3:00 pm, by there time-stamp about the agreement I reached 2:58 pm. The full time of fall off I place in could be at 3:30 pm. Keep in mind this really is likewise what's mentioned within the contract contract. When I reached the airport to fall the vehicle down. Business worker got to examine the vehicle for damages (No problems) then she rests within the vehicle to obtain the millage. While she comes out of the automobile she discusses me and stated, she smells cigarette smoking I informed her the individual within the back-seat lit a smoke, my friend along myself informed him it was a non-smoking Automobile, he instantly set it out. She leaves and returns together with her supervisor she rests within the vehicle and claims exactly the same. Discusses me without hesitating you've to pay for a cleanup charge of $100.00. I had been surprised I informed her I hire from Business in Woburn Massachusettes variety of that time period never had this issue examine the report using the PC she declined to hear me I requested on her complete name she declined to provide it in my experience (she's the supervisor) I've no state what-so ever. She returns in my experience using the new rental cost that I owed. It began at $204.50 today I oweed $342.31. Keep in mind that time 2:58pm nicely she condition I select the vehicle up sooner than 3:00pm and after fighting together with her for fortyfive minutes in the fall off where time it becomes 4:30pm she costs me 2hrs more though it could be 1hr within the unique period. It has set a sour flavor in my own mouth with this specific organization I'll NEVER USE BUSINESS AS MY ALTERNATIVE TRANSPORT AGAIN. Owe I attempted to talk to corporate about that I get reffered back again to this supervisor.


Offender: Enterprise rent a car

Country: USA   State: Massachusetts   City: Woburn
Site:

Category: Cars & Transport

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