Belle (Heck) Tire and Discount Tire to Save
January 9: I delivered my boy to Belle Tire 6780 West Main Oshtemo, MI 49009 to buy a brand new group of Goodyear TripleTred for my 2007 Grandprix with about 40,000 kilometers about the vehicle. Purchased group of tires.
January 16 or 19: Boy returned to Belle Tire due to tire move. They rebalanced all tires. Chad at Belle Tire provides a estimate for tie-rod stops and claims there's a curved wheel (out by ¼”). I named and spoken to Chad and that I declined repairs. I'd my boy provide the vehicle 60 kilometers to my home to my car store.
January 20: Employ at my car store and my dollars to check on it out: no curved wheel, no poor tie-rods, with no poor front-end components at-all, therefore no repairs required. Exactly what a shock. Our technician rebalanced the tires and recommended that people had poor tires.
January 23-30: I named Belle Tire and requested to get a local or area supervisor. I acquired a man called Pete and that I mentioned my issue. We created a scheduled appointment for January 9 at 5:30 pm.
February 9: I became popular function early to help make the 5:30 visit (I function to 5:00 which is one hour drive). Pete set the vehicle about the positioning stand, we waited, he arrived and got us, nothing wrong with front-end. Pete agreed to balance wheels, stated that the estimate for front end repairs should not had occurred (nothing improper) and offered us his apology. At the moment I questioned him what he would do concerning the damaged wheels in the tire changer? (Vehicle had OEM wheels on after I bought the vehicle fourteen days prior to the tires were mounted) I'd examined the wheels right before the tire purchase; these were like-new, no scratches or nothing. Pete could do nothing for me.
February 16: spoke to Pete again, he decided to possess the tires rebalanced or changed in the Portage shop per my request. Boy got vehicle to Portage shop that week plus they changed one tire and rebalanced all tires, required for try and tires shook, delivered and changed yet another tire, try and appeared Okay. Within two times tire move is back.
Between January 10 and March 5: I came across the telephone number for Don Barnes, boss of Belle Tire and that I quit at least 5 messages for him. No returned calls from Don Barnes.
March 5: I named Don Barnes again; I acquired to speak with him. He was very useful and desired to understand basically had images of the wheels. Requested for me to deliver and he offered me his cell phone number. Same-Day, I sent images of the wheels. Mr. Barnes named me and stated that they'd substitute the wheels plus they were on purchase and really should maintain by Feb. 10 in the Portage, MI shop. I had been unhappy using the Oshtemo shop after Chad had attempted to displace front end components which were unnecessary. Sound good.
March 13: I named Don Barnes to inquire about wheels, may examine and contact me back.
March 13: Pete named me (per speaking with Don Barnes) Pete stated they could not get fresh wheels plus they wish to place their 16” wheels and wheels on vehicle and deliver wheels to Keystone for remanufacture.in regards to a 4-day recovery. I asked Pete for all hours to judge his present.
I visited nearby Cadillac-Pontiac seller using the vehicle. Nearby seller might have wheels in two times, in-stock at seller factory.
I named Pete and offered him the seller and part number and cost. I stated that his wheels on my vehicle could be like keeping my wheels hostage; I had been uncomfortable with that choice.
Don Barnes called me back and stated he required additional time to obtain wheels at his price. I advised Mr. Barnes that I wouldn’t be kept hostage with my wheels eliminated following the history of Belle Tire this much. Don Barnes needs additional time to obtain wheels. I stated that is okay.
March 17: Pete named and explained that wheels is likely to be in the Portage shop today and Kevin will-call when in.
11:30 Kevin named and wheels are in. We created employ for 2pm for deploy.
2:00pm Our boy named from Portage shop, 1 wheel isn't same shade as additional 3wheels, color has overspray apparent the wheels are utilized and never much better than types about the vehicle today.
We declined to consider the wheels provided. Don Barnes and that I had decided that I'd get possibly Fresh (OEM) or remanufactured (Keystone) wheels. Provided wheels were neither.
I named Pete and he provided a brand new group of Belle Tire wheels. I advised him that new wheels won't solve the tire move which I preferred the stock wheels. I simply desire to be repaired to my situation before I found Belle Tire. No I don't need your wheels, so far that you don't remain behind your items. I named Don Barnes and left a note. I acquired no-return phone
March 25: I sent mail to Don Barnes requesting again for quality of the problem, I simply desire to be repaired to my situation before I found Belle Tire. Don Barnes delivered the e-mail and also the only of it had been “What could it be precisely you want Belle Tire to complete since it appears that everybody of our initiatives are getting from the wayside? ”
This Is Actually The last that I noticed from Don Barnes.
April 3: I delivered a contact to Don Barnes requesting quality for this problem.
I still have broken wheels and tire move.
Discount Tire Benton Harbor, Mi towards the Recovery.
I call my nearby Discount Tire and created a scheduled appointment with Darryl. Had my boy provide the vehicle 60 miles house and required the vehicle in plus they examined the wheels and wheels. Had some out-of round wheels plus they requested fresh group of tires for all of US. Many times later we delivered and had the brand new collection mounted. Issue solved using the tire move
I still possess the broken wheels about the vehicle, apparent harm from Belle Tire as well as their tire-changing individual and gear. Belle Tire Sucks.
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