I should begin this criticism by declaring that I've NEVER been handled thus badly with a business when I have now been by Mercedesbenz of Tampa. On Wednesday, September 23, I approached Mercedesbenz of Tampa to possess my vehicle maintained and Dawn Conyers Something Affiliate (ten years experience) their managed this method. She recommended me to create my vehicle within the very next day a-7 AM and mentioned the support I required might occupy to 1 time. I adopted her directions and introduced my vehicle in with currently bought components in the horrible Bay Region Imports that have been a fan engine along with a fan motor regulator to correct my AC. Ms. Conyers cited me $117.99 for just one time of support. It's a published support plan to obtain an update about the improvement of one's automobile every half an hour which in my own situation never occurred and that I wound up being there for five hours and an closing statement of $626.00. Never once did Ms. Conyers provide to deliver me aside having a loaner car until my vehicle repairs were finished. I had been there such a long time that the buddy picked me-up and got me to breakfast for nearly two hours. During this period I obtained a phone from Ms. Conyers informing me that my orings were dripping as well as in order to obtain my AC totally fixed I'd must have the orings changed. I expected her to verify the difficulties with my AC could be totally solved once it was completed since I have was going to accept nearly $500.00 significantly more than I originally meant to. She recommended, "Yes you'll be driving awesome." I expected her again, "Are you certain Beginning?" She stated, "Yes Ms. California that'll look after the problems together with your AC no longer working. Whenever we delivered my buddy observed Ms. Conyers inform me on four various events that my vehicle was headed towards the scrub and could be out briefly. Used to donot get my automobile for another two hours so when it arrived of the vehicle clean my stereo aerial was ruined and my AC wasn't coming awesome/cold whatsoever. Ms. Conyers explained after I taken care of the o rings to become changed and also the components I bought to become mounted that I might currently have to substitute the growth device and also the ac compressor to obtain atmosphere in my own vehicle. I expected her why she established the problem could be solved when I taken care of the o rings to become changed and he or she mentioned it had been being described following the reality since the specialist wish to "protect his butt." I complained of the to Support Supervisor, Jeff Summers. He recommended me to create my vehicle in on Sunday, June 26, and also to observe Jon Waterhouse (34 years experience) to obtain anything solved. After I came Mr. Waterhouse was really rude and talked in my experience in an exceedingly condescending approach. I'm unsure if his elegance was since I had been sporting College of South Florida university equipment and he thought that I had been an adolescent, my skin tone or my intercourse. He explained, "We Will allow you understand what we develop simply make to choose your automobile on Friday, September 28, as well as in the meantime we've this Toyota Camry for you personally." I told him which was undesirable I didnot fall of the Toyota and that I didnot wish to leave-in one he explained, "Oh well this really is all Mr. Summers authorized for you personally." I subsequently contacted Assistance Representative, Jack Barnett with my criticism and he explained, "what exactly you are not obtaining a Mercedes, who cares, it isn't like we simply have 50 Mercedes relaxing around for clients to experience away inside them." I responded, you are right actually you've over 50 and you're awaiting clients to experience away inside them is not this a dealer?" He provided no reaction and recommended Jon Waterhouse to place me within the automobile demonstrated within the attached picture. Therefore to include insult to damage not just does Mercedesbenz of Tampa rudely disrespect me, harm my automobile however now they deliver me away in a vehicle coated using their images and site to advertise them once they've done me no justice. I've been faithful to Mercedes because it hasbeen the only real kind of automobile I Have actually bought and I - can state with full confidence that I'll never buy another automobile from their website again. I submitted this criticism with Mercedesbenz of Tampa General Manager, Joe Cuteri, who subsequently charged me to be a liar, declaring he understands verbatim that which was mentioned between Ms. Conyers and that I however later within the discussion mentioned he has not had the chance to consult with her. This phone was observed as Mr. Cuteri extended to contact me titles then he declined to recognize the problems to my automobile declaring has simply no evidence that I actually bought my vehicle there. I told him that I'd be getting my criticism to his administration organization, the neighborhood information, greater business agency and other people who'd hear. He explained he did not care simply to come "get my shit" and return his automobile. I recommended him that I had beennot contact by Jon Waterhouse until 3:30 PM to I would like to realize that my vehicle was prepared when support shuts AT-4 PM, he explained to anticipate to get my automobile on September 28 and that I was in path to a marriage. He explained, "I actually donot provide a shit!" I'd my sibling subsequently consult with him not to just advise him the whole discussion had been observed but additionally that there is no means possible that I really could walk-in a marriage and go back to Mercedes all within one-hour which my automobile could be acquired on September 28 and his could be delivered. He responded, "Ok whatsoever." I also created Mr. Cuteri conscious that the youthful white lady showing near to my era arrived to the service-center and instantly everybody (support team) went to her providing help and that I never obtained that kind of welcome. I'm ashamed with Mercedesbenz of Tampa and dissatisfied in myself to make this type of bad business decision.
0 comments