I'd prefer to provide for your interest my current encounter together with your organization, Brickell Honda.
Previous Saturday, February 9, I got my 1999 Honda CRV for that 100,000 miles tune-up. I reached roughly 10:30 am and was instantly directed to park my vehicle within the support area.
What happened next was really worrying and unsettling. Although awaiting over 15 units for an worker, I observed a few noticeably upset by what among your workers was informing them will be the price of the vehicle restoration. He repeatedly informed them “Don’t fear, I'm very honest”. Another worker talked with two buddies for five units while I stood there.
I had been eventually welcomed by somebody who launched herself as Isy Molina, who after looking my vehicle’s vin variety explained the vehicle had two remembers. Then he introduced over a technician to “educate me” concerning the possible issues with my automobile. The technician questioned just how many occasions my vehicle had delayed on the highway. After I responded that my vehicle hasn't delayed, he insisted that I should be having issues using the vehicle due to manufacturer defects. I again insisted it was false. To show his stage, he requested Mr. Molina to produce my car’s company background. The technician then stated I'd previously documented the vehicle having electrical issues. It wasn’t till I frequently insisted he was incorrect, they recognized they'd drawn the wrong report. While you can see right now, your technicians reliability at this time was dubious.
After I described a sound that thought just like a little shake, the technician recommended we continue a try. He thought about probable causes and extended to bash the CRV claiming it's significant manufacturer defects.
As we delivered towards the dealer, I had been informed the tune-up might charge $339.00 which I'd get a phone if any extra repairs were required. I advised the technician that I required the vehicle delivered in my experience exactly the same evening and was informed it'd not be considered a challenge.
At 1:07 pm, I obtained a phone from Isi stating that more repairs were required for an overall total of $1,500. After I questioned him to describe the repairs and also the good reasons for the large estimation, he explained might fall the cost to $1,200 meaning he was providing me a discount. Again, I had been informed the vehicle could be prepared exactly the same time. I begrudgingly decided to the repairs and was informed he'd contact me when the vehicle was prepared. I never received a telephone call.
At4:00 pm, I named Mr. Molina and got his voice-mail. I named the dealership’s primary quantity and was used in the Service Office. Nobody responded. I named the assistant again and was informed the Support Division was shut for that evening.
I went towards the dealer to try and get my vehicle. I had been informed from the assistant that everybody was eliminated. After I questioned her wherever my vehicle was, she replied “I am simply the receptionist” to that we responded “I am only a client who'll never conduct business with this specific dealer again”. The assistant subsequently approached somebody Operating who informed her that my vehicle wasn't completed.
At4:17 pm, I quit a note on Mr. Molina’s voice-mail indicating my discontent and disappointment since my weekend ideas were destroyed which I required an automobile to visit focus on Friday.
I received a telephone call from Mr. Molina at 7:30 am on Friday morning telling me, stating the fix would consider additional time which I really could get a rental to make use of before following evening. It was small convenience since I have had previously inconvenienced my loved ones and buddies many times throughout the weekend and also to generate me to focus on Friday.
I called on Wednesday to check on when my vehicle could be prepared. I visited get my vehicle at 2:00 pm and also to my shock the statement was $1,687.16
What began being an over $300 tune up has converted into a $1,678.16 training in insufficient professionalism and misleading commercial methods. No body had the courtesy to contact me to I would like to understand my vehicle wouldn't prepare yourself in the decided period. I also question the price of the repairs and also the present of the expected discount.
Although your dealer might be growing, you crash in customer support. Consequently, I'll no further conduct business together with your organization.
I'm also delivering a notice to Ford of America about your technicians techniques to market more components while trashing its automobiles. Being an educated customer, I'll even be publishing this notice about my encounter with Brickell Engines on many websites and car consumer the web sites.
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