I don't believe the Honda Corporation ever reads any complaints. Whoever is President there should investigate who they have reading mail because I am sure any mail received goes directly into the waste basket and not sent on to a higher official. Laziness, or perhaps they can't read proper English.
The Honda CR-V 3000 I purchased on April 26 I believe to be an excellent car. However, it is really not for me. It is far too big for me and basically made for a family with children. I am a rather small man and single.
The salesman, Mr. Zappa, should have been aware of this and more concerned that I buy the best vehicle for my personal needs. He could have shown me something more suitable instead, but he was only interested in making a sale. (A questionaire sent to me the week after from Thousand Oaks, CA. Clearly asked if the salesman had done this.) So it apparently is a Honda policy. But complaint went unheeded.
Now, the CR-V cost $20,100.00 for which I had paid cash. Furthermore, the trade in towards this was a Toyota Celica for which I had paid $26,000.00. It was only one year old and had less than 8,000 miles. I was initially offered only $12,000 (less than half its original cost) which seemed to me an extremely low figure for a practically new car.
After 'I'll be right back tactic', the figure went up to $13,000 which I accepted. I fully realize I was not forced to buy anything, however, I did feel I was somewhat pressured into it by the salesman.
Three weeks later I sent a letter to the local Dobbs Honda of Tucson, where I purchased the vehicle. The sales manager phoned me and told me to come by and he would see about exchanging the vehicle, and to 'put down some numbers'. I went in. He pulled the 'good guy, bad guy' and had an assistant show me another lower grade vehicle, costing $17,000. I felt more comforatable in this. So what was the deal?
They offered me this car plus a $204.00 refund! In other words, I would release my CR-V back to them after only 3 weeks of minor use... in exchange for the far lesser vehicle.
The explanation was that if I had come in sooner there would not have been the paper work. So, it would have cost me $4,000 for their paper work! Unreasonable to say the least.
Now, I fully realize that they would have to consider the Honda as a 'used' vehicle, even tho I only had it for 3 weeks... But this offer seemed to me extremely unfair. So I decided to keep the Honda. I therefore feel extremely disappointed with Dobbs/Honda of Tucson and very uncomfortable with my purchase. I am trying to adjust myself to the CR-V and next year when I buy another car I will re-consider where I shall buy it.
Shame on you Honda Corp. For not heeding your mail.
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